As the title says, our suite was very clean and comfortable... Would stay here again.
Tim
Tim,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 12 日
William
William,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 8 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Breana
Breana,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
melissa
melissa,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 1 日
Bummer
Upon arrival, I was welcome and then a sign was placed in front of my face explaining how it was new policy that an additional $200 for deposit was required at the time of check-in, that was not included in the hotel policies or hotels.com where they're advertise policies. Then the room was supposed to have a fireplace and it absolutely did not the hotel was supposed to have an indoor pool which it did but was not working so we were allowed to use the hotel across the street swimming pool which was a major inconvenience with five children dead of winter too close to dry too and too cold to walk to never mind not having the ability to shower change or dry off and then return across the street to the hotel where our actual rooms were. Did I mention we had to bring our own towels from one hotel to the other because there were no towels or anything of the sort provided in an attempt to remedy this huge inconvenience and disappointment. There was no discount accommodation or genuine apology for the inconvenience and disappointment!
Qiana
Qiana,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 25 日
Miya
Miya,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 23 日
Shower pressure was low pool was out of order after asking multiple times
Trescy
Trescy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Jerry
Jerry,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
Miya
Miya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Nice
Miya
Miya,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Weekends fee
My stay at this hotel was great until the front desk decided that they wanted to charge as the hours went by so originally my family started to check in at 2 o’clock on a Saturday. The first person was charged an additional hundred dollars for a security deposit the next person was charged $200 for a security deposit and the last person was charged $250 for a security deposit. I think this was a personal front desk decision not a corporate decision. We all question the fee and was told that this is how it’s done on the weekends even though we all pre-booked pre-reserved our rooms either with the hotel or with a third-party site. We paid the fee because we were coming from out of state, but it was a great inconvenience for some. We plan to call the corporate office on the next day to inquire about this fee that increased by the hour myself I stayed there the weekend prior and was only charged $100 that weekend for a damage fee, which was returned to my card after I checked out when I inquired about the fee change, she stated it must have been a new employee I asked her name and I told her no it was actually you to check me in last weekend you work nights And here is your information. She seem to be surprised and said I’m not sure what happened. I left it alone and went on to enjoy my family time at the hotel. Overall, the hotel was very clean and friendly. The pool was not that warm, but we still splashed around for a little while And then enjoy our stay.
Donna
Donna,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Donna
Donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Dominique
Dominique,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
I did not get the double sofa bed as advertised. It was 4 of us …. The pool water was dirty , you couldn’t even see through the water . We didn’t get in but others didn’t care , oh well !!!
Treesie
Treesie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 2 日
For some unknown insensible reason they initially gave me a room without heating. It was 61 degrees in the room with a small space heater. I returned to the lobby and told them about it and they said yes they acknowledged that some rooms don’t have working heat. I asked if they had rooms with working heat and they said yes. They finally switched my room to one with heat. Why would they give me a room without heating if they had rooms with working heat?