Was unable to get a room after prepaying for the reservation. Waited out of office for more than 45 minute while the receptionist chatted on the computer regarding my prepaid reservation. Rep stated that since they didn't not receive a virtual payment from Hotel.com, he couldn't honor my prepaid reservation even after confirmed and pulled from my account. Rep also attempted to charge me for extras asking for cash deposite and for other things. I ended sleeping in my car cause i didn't have extra funds due to my card being place on hold. Will never stay at this site.
Kenneth
Kenneth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
Jonathan
Jonathan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
jesus
jesus,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
jesus
jesus,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Jasbeer
Jasbeer,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
Blanca
Blanca,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 24 日
Maria
Maria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
frankie
frankie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 16 日
Valarie
Valarie,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 12 日
Over all the motel was good there were a few issues 1 the coffee maker was missing major part to make coffee 2 the ironing board was falling apart. I would make sure if I went and made sure everything worked
Mark
Mark,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 10 日
C
Robin
Robin,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 6 日
Sandy at Empire For the Win!
We arrived late for Countdown NYE party expected to check in but their POS systems were down and there was a long line of customers. Everyone was frustrated and only one person working the night, Sandy. She was calm and collected. SO I jumped in an helped fixed their computer, wifi, and laptop. She was able to log back in and got me checked in. Even though it started out rough, Sandy's professional and calm demeanor made our stay worthwhile. Thanks Empire and Sandy! Please promote or give her a raise!