It was around 10:00 p.m. when we arrived, and several people were waiting to check in. We had all driven through a snowstorm on poor road conditions and were exhausted. The front desk attendant was young and kind, but she spent a long time talking to the guests ahead of us about how she doesn’t get much sleep because her baby keeps her up and only wants her instead of her husband. It was clear the guests were not interested and just wanted to get their room keys.
We had checked in online, so our process was quick. However, when we entered our room, it smelled musty and the floor was very damp. The handle in the shower was broken. When I reported it, the attendant said she could fix it and went to get tools. About 15–20 minutes later, she returned and attempted to repair it, but she struggled.
At that point, we were extremely tired and just wanted to go to bed. I asked if another room was available, and she said there was one upstairs. I said that would be fine, but she insisted on continuing to fix the shower. I eventually told her I didn’t mind anymore and just wanted to rest.
It was around 11:30 p.m. when she said she believed it was fixed and left the room. However, when I tried to turn on the shower, the handle fell off completely. As a result, we were unable to use the shower. The damage was significant and clearly not something that could be quickly repaired. Obviously they were aware of the shower having a problem because of the highlighted instructions.
