2/10 很差
2025 年 7 月 19 日
Worst hotel experience ever.
As soon as we walked in the room it was musty and smelled of marijuana. Went immediately back to the front desk to cancel the stay. I was informed the employee could cancel but not issue a refund, as that would have to go through the manager on Monday. I called manager Monday, he refused to give a refund and told me I needed to follow up with Hotels.com who I booked through. I did that, they opened a case, and essentially followed up with hotel who still refused to issue a refund for a room unsuitable for guests and one I never stayed in. Will NEVER stay at a quality inn again, and I will be looking to book my future stays through some site other than hotels.com if this is how we can expect to be treated.
Ryan
Ryan,2 晚家庭旅行
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