Customer service was EXCELLENT! Such nice, friendly and helpful staff!! Everyone, from cleaning service, to security guard to front desk. The room was what I would expect for a hotel in downtown Chicago at the fair price I paid. Older building, do their best to keep it up. Nothing fancy (like the Congress Plaza nearby, which was more expensive), but it served it's purpose for what we needed. Clean. Very quiet - little street noise. Bed comfortable, pillow not to my liking, but that was my personal opinion. Blankets are thin (fine with me, but my daughter used an extra blanket from home we had in the car). Air conditioning worked fine. I had two rooms with 2 double beds, felt they were spacious and both rooms had a small refrigerator, microwave, and counter with small sink - that was very helpful. Desk with a rolling chair and a stationary chair. Our view was not the greatest - Just a brick building next door, but we weren't there for the view. Breakfast is not free, but there is a restaurant/diner that serves breakfast and lunch - good food and friendly service. A parking lot directly across the street - self pay (not valet). It was $62 for 24 hours, cannot come and go with car but I was able to go to my car if I needed something from it. The excellent front desk staff did help me use SpotHero app on my phone to find cheaper parking nearby. I went with the more expensive lot across the street for convenience. Would stay here again if visiting this area of Chicago.