The worst experience I have ever had we were told the room we booked was not available due to a glitch the staff basically laughed at us and said too bad,
Dominic
2 晚行程
4/10
I booked months ago. Checked my email and had a nice welcome to the hotel and we're ready for your stay. So then I go to check in and there's no reservation in my name. I had reserved 2 rooms. Paid for 2 rooms. Planned my NASCAR trip for my grandsons. Yet there was no room available, much less 2. Someone cancelled so we have 5 people in a room. Paid for another room that is too small for 5 people. Plus I haven't seen a refund for my first 2 rooms. This little mistake by the third party booking agent has cost me now 3 rooms. Never even looked in the original booking and is really like that to change. I'm fact, I advise companies to stop the third party booking agencies.
Joyce
2 晚家庭旅行
4/10
Laquilla
3 晚行程
4/10
Rebecca
2 晚家庭旅行
2/10
Hotel messed up reservations and didn't call me before I arrived to find they had no rooms. Tried 4 other places with no luck. Ended up camping in my truck. Son and I ended up having a great time camping so I guess it wasn't all bad.
真实旅客
2 晚家庭旅行
10/10
Heather
2 晚结伴旅行
4/10
John
1 晚行程
2/10
I went to check in and the front desk informed me that hotels.com over booked them and were no rooms available. Was very upsetting was tired and then had to rush around to find a place to stay.
真实旅客
1 晚家庭旅行
4/10
Bria
2 晚行程
4/10
Marshall
1 晚行程
6/10
Patrice
1 晚行程
6/10
Patrice
1 晚家庭旅行
8/10
Jayden
1 晚行程
8/10
Patrice
1 晚家庭旅行
6/10
Ronald
1 晚行程
8/10
I had zero issues with the staff or others staying here.