not the service for four star hotels: disappointed.
1. they cant found our reservation from the computer. (its ok. happened sometimes) but at least dont let us standing and waiting there with big package.
and when another customer came after us. they helped them first. we just standing there and watching what they doing. when i asking for sitting in lobby to wait ( which is just near the reception). they still didnt notice its because we tired and waiting too long. just answered it will finish soon. ( like we are hurry them)
2. reception give us the wrong info for the opening hour for the swimming pool. we almost miss the time which is why we choose this hotel
one thing good is the breakfast.
真实旅客
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Muy buen hotel
La habitación es cómoda. El desayuno que ofrecen es variado, sin embargo, todo estaba frío, incluyendo los platos que debían ser calientes. Tiene una parada del autobús justo en frente que permite llegar al centro rápido y a un bajo costo.
ivan
ivan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Staff very friendly
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
Boa escolha
Hotel muito agradável, staff simpático, bom pequeno almoço
Miguel
Miguel,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Marie
Marie,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Steve
Steve,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
Has room fir improvement as 4 star hotel
It is a recently renovated hotel, with average swimming pool. Staff were really helpful and friendly.
Rooms requires more work to make them soundproofed. In the current paper wall state there is no privacy and it disturbes uour sleep if nect room people decide to haceva late night!
Nothing is left in the room to welcome guests! It is standard practice to keave at least a bottle of water for the guests!
Rooms didn't have functional safe! The box was there but the doorlock on the safe was not installed!
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Joseph Manuel Riguera
Joseph Manuel Riguera,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 20 日
Sauber und prima Frühstück!
Personal sehr freundlich
Doris
Doris,1 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 19 日
Hit and miss
I've stayed at this hotel a few times and there's a huge difference between some rooms and others (under the same room category). Mine was dated and certainly not worth the price I paid! Will have to consider a different hotel next time, sadly.
Bea
Bea,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Very nice hoyel
Very nice hotel but quite a walk to the center. No coffee and tea in the room.
Mary Joy
Mary Joy,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Christie
Christie,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Fantastic hotel! Easy walking distance to the historic centre.
Anton
Anton,2 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 28 日
Alain
Alain,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Marcelo
Marcelo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Excelente
Incrível, desde o chek in ao chek out, tudo estava perfeito, uma incrível estadia.
Jose Israel
Jose Israel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Todo muy bien
Muy bien, fuimos con un bebé y nos alojaron en una habitación muy espaciosa con una cama enorme. Desayuno muy completo y rico. Hotel bonito y los trabajadores atentos. Lo peor, en nuestra opinión, el colchón y las almohadas, no nos parecieron muy cómodos.
Jardines cuidados.
Cristina
Cristina,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Ismael
Ismael,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 9 日
Hotel limpio y renovado sobre todo los cuartos de baño con buenas duchas. Camas muy cómodas. Personal amable muy rápida la entrada y salida.
Javier
Javier,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Andrei
Andrei,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 17 日
Victor
Victor,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 27 日
I always stay at this hotel in Santiago. Never disappointing. Clean and relatively spacious. Also good breakfast. When walking on camino, I look forward to relaxing at this hotel at the final destination.