nos gusto mucho el hotel, muy comodo, todas las instalaciones muy bonitas y los empleados muy amables.
ANA
ANA,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 28 日
Pierpaolo
Pierpaolo,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
We had a wonderful stay!
Great stay at a wonderful hotel. Clean, good food , fun activities , workers always super polite!
cinzia
cinzia,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Service fantastic
The service was fantastic, the staff were professional and very well trained. The facilities were great. The only observations were:
- Food: lots of variety and quantity, but the taste could be better, even in the restaurants for dinner. In addition, it was very difficult to book dinner; we were only able to stay for 2 nights
- In the room, there was no suitable place to put large suitcases, only 1 luggage rack; the 2 large ones had to be left on the floor.
Marcos
Marcos,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
Nice property. Great beach. Food is good. Drinks are NOT good. Cheap alcohol. Location is excellent. Playacar gives you the option to exit the property to go for a run or walk in a safe environment. Walkable to downtown Playa del Carmen.
guillermo
guillermo,6 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 28 日
to be honest, they only care about the VIVA club members and not regular hotel guest. They have all the reserved shaded seating by the pool and beach while regular guest have to fight for chairs at 7 am. Stayed for 4 nights and only able to book 1 restaurant reservation. That's the policy. You can book 3 reservations if you stay 7 days. A little ridiculous to have to eat at the same gross buffet for breakfast, lunch, and dinner for 4 days. We ended up paying to eat off property because the food is so terrible. No seasoning, taste like kid food. This used to be a nice higher end place but has went downhill. You used to be able to get drink service on the beach, plenty of beach and pool chairs, and great shows every night. Just plan to expect a low quality stay at a 2-3 star resort not 4 .
Crystal
Crystal,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Alexandra
Alexandra,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 27 日
Regular
Regular, the ac never function well, we have no chance for reservations in the restaurants. The main restaurante good, the others were very small and have no good food
Daniel
Daniel,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Everyone was nice except the ladies that work in care they are rude!!!
Dustin
Dustin,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
Anne
Anne,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Very nice place to say
Yahaira
Yahaira,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Loved the experience. The only downfall was the transportation from amd to the iarport.
Patricia
Patricia,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
This was my wife and Is 4th year in a row coming to Wyndham Viva Maya let me just say the people that work there from the front desk to the restaurants are so
paul angelo
paul angelo,14 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Johnathon D
Johnathon D,7 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 4 月 16 日
We had a great family vacation. Stayed there for a week. Great clean beach. Food is amazing, great friendly staff.
Olga
Olga,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Kristine Marie
Kristine Marie,9 晚行程
Travelocity真实住客点评
8/10 很好
2025 年 4 月 13 日
Cuando recibimos la habitación la cajilla de seguridad estaba bloqueada y cuando quisimos llamar a la recepción el telefono no funcionaba, eso me dio un mal comienso
Mario
Mario,11 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 12 日
I would not recommend this resort. Food was horrible, they want you to use an app to make reservations for dining but nothing was available even thought we tried to make reservations the day we arrived. Room had a moldy smell, issues with hot water. No room service available. The only good thing about this resort was the beach, but you have to buy a membership to be served drinks on the beach. Worst experience we’ve ever had in Mexico and we’ve been to Mexico many times before. It was bad enough for us to pay extra money to move to another resort the next day.
Alina
Alina,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Enrique Alberto Torres
Enrique Alberto Torres,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 8 日
José Carlos
José Carlos,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 6 日
personal muy amable y atento
se nota el gusto por la atencion a los turistas
si diera una recomendacion diria que pusieran mas musica latina del momento para amenizar la alberca o la zona de la plazita despues de los shows
Jesus Sanchez
Jesus Sanchez,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 1 日
The entertainment was amazing! Always something to do! Activities, sports and crafts for most ages. Staff was friendly and helpful, especially the Viva Vibe staff. Ugh but the food…SO FLAVORLESS!! Definitely wasn’t expecting 5 star quality at an all inclusive but the food was a 3 out of 10. Honestly felt like going into the kitchen and help them put some flavor into the most basic foods!! Very disappointed with the food.