The hotel are trying to continue trading while major renovation work is being carried out and it’s not working: the main entrance is closed off, there are boards everywhere,reception is a mess, air con doesn’t work, windows sealed closed, one lift is slow, room was tiny and so hot and worst of all on morning of check out there was no water at all! Couldn’t shave, couldn’t shower, couldn’t make a hot drink and only the water already in the toilet so couid use maybe twice. It affected the whole hotel so no option to use another room and when I complained at check out i was offered a free drink at the bar as adequate compensation.
I’m about to drive home so alcohol is not an option so it equates to a free soft drink.
The hotel did not make me aware of any of these problems in advance of booking or whilst in my room. Totally unacceptable!