My stay at Comfort stay was extremely disappointing, for these reasons:
Unexplained Extra Charge: I was charged an extra 30 euros for my wife’s stay, despite booking for two adults, which goes against the hotel's own pricing policy. This was misleading and frustrating.
No Reception After Midnight: There was no staff available after midnight when my wife and I needed assistance. Every hotel should have 24/7 reception, especially for guest emergencies or queries.
No Lighting Near the Room: The lack of lighting outside our room was unsafe and caused me to injure my fingers while trying to open the door. This is a basic safety concern.
Remote Location: The hotel is located in an underdeveloped area, and even our Uber driver had trouble finding it. This added unnecessary stress after a long day of travel.
Broken Shower Dispensers: The shampoo and body wash dispensers in the shower were broken and didn't work, which left us without basic amenities.
No Nearby Amenities: There were no stores or restaurants nearby, making it hard to find food or essentials.
Overall, I felt unsafe and uncomfortable during my stay. I would not recommend this hotel due to the poor service, extra charges, and lack of basic amenities.