Terrible service, had to leave early due to illness and no help provided or consideration, despite offering to pay to stay again to make up for missing spa treatments. Awful, won't be back
Matthew
1 晚行程
8/10
This hotel could be so much…..but lack of attention to detail are spoiling its potential.
Asked for late checkout when checking in, was told they would get back to me…they didn’t
Lots of exterior lighting was not working which meant that the gardens could have looked incredible but instead just looked good.
Had to queue for breakfast and was left standing outside the breakfast room for 11 minutes. No apology offered.
Lots of omissions at breakfast….no tea spoons, had to ask for plates, ketchup bowl empty, no sweetener available, very basic filter coffee.
No guest information folder in the room. First time I’ve experienced that.
Our room was up a very steep and narrow staircase and I think we should have been offered assistance with our bags.
This was not a cheap stay, the hotel is a stunning building in a fabulous setting, the room was large and comfortable but all the greatness was let down.
Mark
1 晚行程
10/10
Great place lovely grounds and ideal for the event at Ragley Hall
Christoper
2 晚行程
10/10
Deborah
1 晚行程
10/10
Joanne
1 晚商务旅行
10/10
Gavin
1 晚商务旅行
10/10
Lauren
1 晚行程
8/10
Super stay in a lovely place.. went for 20 years wedding anniversary.. great location, good service and food, can only recommend.
Jesper
1 晚行程
10/10
The staff were friendly and helpful.
Cleanliness was excellent.
The only thing I would complain about is that no help with luggage on arrival. There isn't a lift and several stairs to negotiate.
真实旅客
3 晚行程
10/10
Lovely peaceful hotel, lots of grounds to walk around . We went with our dog he loved it.
The only downside , it wasn’t set up to eat with your dog for dinner & breakfast at a dinner table, just a coffee table. So we ate in our room. They do have plenty of small rooms where one could be set up for owners with their dogs.
真实旅客
1 晚行程
8/10
David
1 晚行程
8/10
colin
1 晚行程
10/10
PK
2 晚行程
10/10
Paul
1 晚行程
10/10
From the first minute we walked through the door you could tell the hotel was a very special place, steeped in history and charm a truly beautiful place and staff were excellent, we only stayed one night but will be back again hopefully when the weather gets warmer I could imagine it’s even better when the weather improves in summer, breakfast was fantastic and you could see quality produce has been used , slight niggle, we wasn’t offered the option is poached eggs it was only when I saw others at another table, also the bathroom has a bit of dust over light fittings a mirrors
David
1 晚浪漫旅行
6/10
michael
1 晚行程
8/10
Great location, friendly staff. Breakfast was good quality and restaurant in the evening was good standard, unfortunately not the greatest sleeping experience. Stay in room 50, both nights experienced a repetitive banging noise around 1'oclock in the morning, lasted around 15 to 20 minutes. Assuming it was to do with the generator near the property.
Luke
2 晚浪漫旅行
8/10
LES
2 晚商务旅行
10/10
Thomas
1 晚行程
8/10
Frances
1 晚行程
6/10
Severely understaffed.
Hotel is cold in the lounge areas in the daytime.
Steynton
5 晚行程
10/10
真实旅客
1 晚行程
6/10
Miles
2 晚行程
10/10
Judith
2 晚家庭旅行
8/10
Room was spacious and bed was comfortable. Really like the bath and shower set -up (you'll know what I mean when you see it).
Breakfast was tasty and staff well organised.
Staff, generally, very polite.
We had to wait 40 minutes for our room to be ready even though we arrived at 15:00.
Rooms are not well sign-posted and require a bit of finding. Leisure centre, particularly the pool, requires some up-grading.
Overall we were very happy with our stay and would go back, which says a lot.