Myself and family arrived home yesterday from a one night stay at thainstone house. I stayed here years ago for a wedding and remember being very impressed with it, therefore wanted to come back for a stay with my family. (It was my wife's birthday).
I'll begin with all the positives from our stay.....the house and rooms were very impressive and really lovely. The staff were incredibly polite and friendly. The leisure facilities were good and clean.
However, there were a few niggles that I think would prevent us staying again unfortunately.
When I booked the stay, I stated it was my wife's birthday and could anything be done at dinner for this and received no reply.
We travelled 2 hours to get to the hotel, and had dinner booked on arrival. Dining area was lovely and staff friendly. We ordered our food; it was served to us and then we were told what my son had ordered wasn't available. (I would assume, being told this when ordering would be standard protocol). We all had finished our meals before he received his meal, which was so disappointing.
I did speak to someone discreetly, and credit where it is due, he was lovely and apologetic - he discounted the bill. So, although this wasn't ideal, it was put right and dealt with well.
The food was ok, but really nothing special. My steak just looked like it had been popped in the oven. Service was incredibly slow, even for drinks.
My sister called the reception numerous times on Friday evening, as she wanted to