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El Paraiso Hotel Tulum

3.5 star property
Beachfront hotel with spa, near Playa Paraiso

Choose dates to view prices

Escape to El Paraiso Hotel Tulum, where a white sand beach and crystal-clear waters await. Unwind with free continental breakfast, bask in the sun at the beachfront dining area or treat yourself to a rejuvenating hot stone massage at the onsite spa. With an outdoor pool, garden bar and coffee shop/cafe nearby Tulum National Park.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Free use of bicycles
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Room service

For families (6)

  • Children stay free
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Minibar
The current price is CNY1,149
CNY1,575 total
includes taxes & fees
May 21 - May 22

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Exclusive Bungalow, Multiple Beds

Exclusive Bungalow, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Exclusive Bungalow, Multiple Beds

  • Sea view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Double Room

Luxury Double Room | Premium bedding, down comforters, minibar, in-room safe

Luxury Double Room

  • Sea view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 1 min walk - 0.0 km
  • Jaguar Park - 1 min walk - 0.0 km
  • Playa Paraiso - 5 min walk - 0.4 km
  • Las Palmas Public Beach - 8 min walk - 0.7 km
  • Tulum Mayan Ruins - 7 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 59 min drive
  • Cancun Intl. Airport (CUN) - 103 min drive

Restaurants

  • ‪Panza Tulum - ‬8 min drive
  • ‪King Kebab - ‬10 min drive
  • ‪Playa Pescadores - ‬9 min walk
  • ‪Mezzanine Restaurant - ‬9 min walk
  • ‪Cinco Playa Paraiso Tulum - ‬4 min walk

About this property

El Paraiso Hotel Tulum

Placing you just steps from Playa Paraiso, El Paraiso Hotel Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. Offering a beachfront location, El Paraiso Restaurante serves Mexican cuisine and is open for lunch. This Mediterranean hotel also features a beach bar, a snack bar/deli, and free bike rentals. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 7:30 PM
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 7:30 PM
    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu
  • Beach toys
  • Pool toys
  • Art supplies

What to do

  • On a private beach
  • Free beach club
  • Beach volleyball
  • Foosball
  • Bicycle tour information
  • Ecotours nearby
  • Motor boating nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Garden
  • Mosquito nets
  • 2 outdoor pools
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Comprehensive recycling policy
  • Water dispenser
  • Outdoor furniture
  • Mediterranean architecture

Accessibility

  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Champagne service
  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Recycling
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Paraiso. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.

Dining

El Paraiso Restaurante - This beachfront restaurant specializes in Mexican cuisine and serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Administrative fee: MXN 205 per person, per stay
The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

El Paraiso Hotel Tulum Hotel

El Paraiso Hotel Tulum Tulum

El Paraiso Hotel Tulum Hotel Tulum

Frequently asked questions

Does El Paraiso Hotel Tulum offer free cancellation for a full refund?

Yes, El Paraiso Hotel Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at El Paraiso Hotel Tulum?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at El Paraiso Hotel Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at El Paraiso Hotel Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at El Paraiso Hotel Tulum?

Check-in start time: 3:00 PM; Check-in end time: 7:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at El Paraiso Hotel Tulum and nearby?

Have fun with onsite activities like volleyball and cycling. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. El Paraiso Hotel Tulum also has a private beach and spa services, as well as a garden.

Are there restaurants at or near El Paraiso Hotel Tulum?

Yes, El Paraiso Restaurante offers beachfront dining, Mexican cuisine, and ocean views.

Does El Paraiso Hotel Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around El Paraiso Hotel Tulum like?

El Paraiso Hotel Tulum is a short 19-minute walk from Tulum Mayan Ruins and 6 minutes' walk from Las Palmas Public Beach.

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Reviews

El Paraiso Hotel Tulum Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The beach at this property is beautiful, clean, and ideal for relaxation with lounge beds and stunning white sand. (22 reviews)
  • Breakfast was delicious and had a good variety, with many guests praising its quality and service. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Beach
Room
Location
Restaurant
National parks
Building
Food
Sunrise

Reviews

Verified

10/10 Exceptional

Nice and clean room, amazing location on the beach and helpful staff.
Rhys, 2-night trip
Verified

10/10 Exceptional

Beautiful beach, very nice staff, comfortable room.
denis, 6-night trip
Verified

10/10 Exceptional

This is an amazing place to stay. I would stay again for sure. Very nice beach and you can take the electric car to go to the ruins. The only thing to keep in mind is that getting in and out of the hotel requires ordering a taxi from the hotel since they don't let anyone in and out of the park where the hotel is located. Very friendly staff and the room is very well equipped.
Mehiar, 4-night trip
Verified

8/10 Very good

it is 20 mins walk away from the Maya Ruins, we didnt chekc that in the first day. And there are free electric busses that take you the ruins in less than 10 minutes
Yakup, 3-night trip
Verified

10/10 Exceptional

Staff and service were excellent and I look forward to staying there again. Love the beach area too.
Alan, 7-night trip
Verified

10/10 Exceptional

Fantastic and welcoming staff
Meghan, 1-night trip
Verified

10/10 Exceptional

The staff was very friendly and attentive. The restaurant onsite did not stay open very late so we had to get dinner offsite quite often.
Amy, 6-night trip
Verified

10/10 Exceptional

The pool pictured for the property is a private pool and not the main one available. Breakfast was good but the restaurant closes very early in the evening. The staff was very kind.
Amy, 7-night trip
Verified

10/10 Exceptional

Perfect beach hotel.

I should give the hotel a negative review to keep it as a hidden gem, but it’s a wonderful hotel with great staff. I’d love to come back.
Mark, 1-night trip
Verified

10/10 Exceptional

Great service great staff , convenient location super clean. Had a great time with the family. Thank you to all the staff service.
Gilberto, 1-night trip
Verified

8/10 Very good

I enjoyed staying at El Paraiso hotel. It is right in a national park so quieter than expected which I appreciated. It was nice to have breakfast there. Sometimes wished there were more transportation options, but the new road should help.
Brian, 4-night trip
Verified

8/10 Very good

The staff was awesome(x10)!!!. Everything was on point. Clean facilities and beutiful beachfront. The only thing that I wish they would provide is dinner so your not out looking for food like Dora the Explorer at night.
Augustine, 4-night trip
Verified

10/10 Exceptional

Hotel is right next to Playa Paraiso and its restaurant. Breakfast at the beach is included. Have free access to sun loungers and the beach as a hotel guest. Have free bikes available. Close to the Tulum ruins and can walk to some nearby restaurants.
Nancy, 2-night trip
Verified

10/10 Exceptional

Peace and Solitude

The hotel is a gem. It is located in the National Park and it has only 10 rooms. If you are looking for peace and quiet, this is the place for you. The restaurant at the beach club closes at 6pm but there are a couple of restaurants within 10-15 minutes walk if you want to grab dinner late.
Azim, 10-night trip
Verified

10/10 Exceptional

I did like all the environment except for 1 part of the room, it was under construction and it looked strange even tough it was covered. Besides that, the people and the rest of the hotel were amazing. Thank you.
Eric, 3-night trip
Verified

10/10 Exceptional

Great full day and night at El Paraiso

Friendly place, small hotel with beach club. Martha was extremely accommodating with our last minute booking (the morning of!). Beach club was great and beach bed was included with reservation, as well as breakfast. The hotels provides bikes to go exploring or in our case to the restaurant Casa Maria in the evening. Note that there is a 60 pesos per person charge to enter the national park within which the hotel is located. You cannot bring cans, plastic bottles or alcohol in the park.
Frederic, 1-night trip
Verified

10/10 Exceptional

This property was exactly what we were looking for. Small hotel but beautiful inside and out! Steps from the beautiful beach and beach club that offers lounge beds for your full day on the beach. There is also a restaurant on site where breakfast is included. The food was great! The hotel is in a national park which was very nice. There are a few restaurants in walking distance and there is a tram that takes you throughout the park during the day. Also a museum that is free!! The ladies at the reception desk were very helpful. They reserved restaurants for us and excursions! They kept in contact with us throughout. My family of 3 felt very safe and we had the best time! We will definitely be back here!
Stephanie, 3-night trip
Verified

10/10 Exceptional

This is an amazing place. The hotel is inside Del Jaguar Parque Tulum. You need to go through the park gate when you come to the hotel. It’s 120 pesos every time you leave and come back during park hours. After park hours, you can keep your wristband. There are some great restaurants down the beach and the restaurant at the beach club is good. Breakfast is very good and the service is excellent. We loved the beach club and the beach itself is beautiful with nice clean fine white sand. There is a lot of seaweed at times in the water. The room was small but the cleaning was excellent with different ‘towel animals’ every day. There are free shuttles in the park to get to the ruins and museum. I would definitely recommend it.
Timothy, 6-night trip
Verified

10/10 Exceptional

Everything about this place was perfect. The staff were very helpful! Especially the reception personnel. The rooms and grounds were always clean. The food was on point!! Perhaps the only minor issue is the lack of access to food after 6pm. Though this is temporary due to the construction, the staff was always ready to help in any way. They literally went above and beyond to accommodate. I’m grateful that we decided to stay here. Looking forward to returning when we visit again.
Joe, 4-night trip
Verified

10/10 Exceptional

Peaceful getaway

The facilities and the hotel staff were amazing! We arrived late the night of our check in and we called the hotel and they were so kind as to pick up take out for us because the restaurants in the immediate area would be closed by the time we arrived. The location was ideal for what me and my friends were looking for. The private beach club meant that things were lively and exciting during the day but in the early mornings and evenings we had the beach, ocean, and stars to ourselves. Being located right by the ruins was such a luxury. We biked there in under 10mins. The breakfast provided by the hotel was delicious and had a good variety. We could also have lunch and dinner at the beach club but there are a few restaurants in the area to try. Marco, Martha, Lucia, and Cassandra were all amazing. Thank you so much for your hospitality!!!
3-night trip
Verified

8/10 Very good

While the hotel was pretty and the beach is clean - check in was smooth staff was very pleasant- offered an upgrade which we booked thro uh h Expedia - and as VIP of Expedia it should have been free- it was $600 USD we stayed in the bungalow which was nice but comes with no extra amenities lol was even charged for the milk for the coffee in the room. Everyone is very aggressive with tips to be received - but this was true for all the restaurants we visited not just the hotel restaurant. This hotels restaurant closes at 5:30-6PM and dinner is not available. You can ask front desk to arrange a car for you but the price they give you will not be the price when you get in the cab lol both times for scammed out of an additional 100-200 pesos. Also hotel does not follow the current conversions USD to Pesos and when told theirs was off changing prices by a few dollars o was met with pretty aggravated responses. On the one hand what’s a few dollars ? But on the other you should be honest. Hotel all in all is nothing to cry home about and neither is service although the beach itself area was beautiful and kept clean as it’s in the national park.
Eiriena, 4-night trip
Verified

10/10 Exceptional

Very friendly staff with a familiar feel, the room was nicely decorated.
Trond, 2-night trip
Verified

10/10 Exceptional

Great place!
Roberto, 2-night trip
Verified

10/10 Exceptional

Great place
Elizabeth, 4-night trip
Verified

10/10 Exceptional

The Staff was amazing and the beach location was exactly what I was looking for during my stay in Tulum.
matthew, 4-night trip