First room assigned to us was visibly filthy with garbage on the floor and literal waste in the toilet. Second smelled overwhelmingly of cigarette smoke. Third had an overpowering chemical smell. Desk staff was helpful but did not look remotely surprised or bothered that they'd sent guests to two separate filthy rooms.
Sarah
Sarah,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 28 日
Overall satisfactory
This hotel needs some TLC. Many things need to be fixed or tightened, such as toilet roll holder, shower soaps holder, & towel racks. This was an accessible room, but the shower curtain was so close to the shower head you were touching it. The floor had a lot of stains in the room & in hallway. It is in a nice quiet area and is pet friendly.
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Just ok, Dirty and needing thorough cleaning.
The property was mostly ok. Seemed dingy and unkempt. Broken down vehicle right by the entrance was filled with trash. Hallways smelled of smoke, in a smoke free building. Smell never went away. Carpets were very stained. Didn't feel or look clean. There was an extra charge for parking that wasn't well advertised.
Elizabeth
Elizabeth,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Elissa
Elissa,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 9 日
Could be worse but also could have been better
Hallways smelled like smoke, multiple rooms taped off due to drug activity but no clear indication anything is being done to remedy the situation. Room was okay (still many indications it was not thoroughly cleaned) and the fridge was dirty. Decent location from Red Rocks but will not be coming back as there are many other locations nearby. Also, a $500 deposit is a bit much
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 29 日
dennis
dennis,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
No totle
Like the room but its showing ware and tear! Need to keep it up better!
Eric
Eric,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 28 日
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 27 日
Heather
Heather,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 26 日
Somewhere to sleep, not much else.
The overall process and accommodations were fine, however we had some issues with our room. We checked in late at night and immediately noticed a bad smell upon entering our room. We cracked the window to air things out and went to sleep. The next morning we discovered the toilet was covered in feces, the microwave had old food all over the turntable, and the garbage disposal seemed to be part of the poor smell. The shower also didn't drain properly (common in hotels it seems). Management luckily had someone come in to clean the microwave and toilet while we were out after we showed them photos and requested it, though offering us a different room would have been preferrable. The security deposit is also astronomical - $500 for a few nights? The entire stay cost me $502. They even have it listed as $250 on their policies in the room. I also have a mysterious $20 charge on my card after getting the deposit back that I don't feel like dealing with. Is this for parking? I was never informed it had a cost, so I don't know.
Alexander
Alexander,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 24 日
It was a great location for us to enjoy a concert at Red Rocks! Clean, quiet, would stay again.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
The bed was really comfortable
Michael
Michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
bon hotel
Guillaume
Guillaume,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 21 日
The front desk check-in lady was very curt. Not just us but also my daughter checking into a separate room.
It was insisted that we pay an additional fee for checking in 30’ early.
The bathroom sink was an absolute clog back washing other hair and debris. Yes, maintenance came in and couldn’t fix it. Thus the bathroom faucet was loose-allowing us that this was the room from hell.
The shower water controller was piped backwards thus taking a chance of scalding my wife.
The kitchen faucet was in poor condition due to its looseness.
Pictures were taken in order to send via an email at Sonesta.
I had considered asking for some monetary compensation but realizing that I wasn’t going to waste my time.
My son and daughter in law were staying at another Sonesta in town down by Lone Tree in Denver and were absolutely in love with it.
The thing about our stay place was, it’s a managerial issue/money issue.
As rating this stay would be like staying at a Motel 6 back in the 70s and 80s. Nowadays Motel 6 has stepped up their game to find their even balance. Sonesta Suite in Boulder/Federal Center location needs to find that sweet spot.
Won’t be staying at this Sonesta and word of mouth goes a long way.
David
David,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Shea
Shea,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 17 日
Right off the bat the security lock from the room was broken, mentioned it to the front desk and all she said was I will leave it noted on the door tag. Then the kitchen sink was clogged and with the water sitting there it made the room smell. I had to put the trash outside the door in the morning when we were heading out for the day because not once did housekeeping go while we were there and when we got back to the room that night the trash was still outside the door. We stayed 4 nights, several rooms had stickers placed on the doors saying inhabited for people due to unlivable conditions. Next time will definitely book elsewhere.
Jessica
Jessica,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 15 日
The bed was super comfortable which was great. However the rest of the furnishings were cheap and my room needed some repairs.
Karen
Karen,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 15 日
Avoid
Filthy, outdated, damaged, crack den. Have no idea why it was rated the way it was.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Bed was comfortable and room was clean. The only negatives were there needed to be more counter space in the bathroom and the bathtub was slow draining.