No one was at the counter and they didnt share self- check in info as promised. No phone calls or texts answered after 11 pm...flight delayed and no hotel after international flight. Unsatisfactory and POOR CUSTOMER SERVICE.
Rosalind
Expedia真实住客点评
2/10 很差
2023 年 12 月 25 日
Ich konnte in dem Hotel nicht übernachten. Telefonisch war niemand erreichbar und vor Ort war niemand da. Kein Check-in war möglich. Ich möchte mein Geld zurück!
Georg
Georg,1 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 11 日
Adrian
Adrian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 10 日
Very good
Toshihiko
Toshihiko,2 晚行程
Expedia真实住客点评
8/10 很好
2023 年 12 月 10 日
The staff was awesome. Outside was dangerously slippery and no one was available to put salt down. Our room had minimal amenities.
ESSYE
ESSYE,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 9 日
Elena
Elena,1 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 12 月 4 日
When we arrived, we were told the hotel had been overbooked and there was no room available. We were told we could wait for the employee who did the overbooking to return. We were not told when he returned. When we asked, we ultimately got a room. The card key door lock had been removed from the door. We were given a card key that therefore did not work. I had to go back to the lobby and ask for an actual key. This worked. The bathroom fan did not shut off. There were bugs in the room. The water pressure and the heat in the shower were good. Better than the other places I stayed in Munich. The breakfast was adequate. It was a quick ride by taxi to and from the airport. The mattress on the bed was quite thin.
Peter
Peter,1 晚行程
Expedia真实住客点评
6/10 好
2023 年 12 月 3 日
Stuck in Munich
Breakfast only no other food available.
Staff seem under pressure from booking system. Be aware vending machines only take cash or German bank card, causes a problem with stuck in Munich for 3 days do to bed weather
Lee
Lee,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2023 年 12 月 3 日
Der Transfer beim Rückflug vom Flughafen ins Hotel war nicht gewährleistet lt. Hotelangestellten. Wir mussten uns selber darum kümmern und war natürlich teurer.
Das ist nicht in Ordnung.
Susanne
Susanne,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2023 年 12 月 1 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 11 月 29 日
Das Personal ist bemüht, dem Kunden zu helfen.
Der Frühstücksraum war sehr nett eingerichtet,
das Essen sehr lecker.
Susanne
Susanne,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2023 年 11 月 17 日
Urs
Urs,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 11 月 16 日
Brian
Brian,2 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 11 月 15 日
Alexander
Alexander,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 11 月 6 日
It was a nice, affordable room I booked the day of. It was neat, comfy and the only issue I had was the smell. The good thing was that the windows could be open so we aired it out which made it better. Location was okay, theres only one restaurant at walking distance. Everything else is driving distance. The facility was nice and I would stay at this place anytime!
Liz
Liz,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2023 年 11 月 5 日
Pinar
Pinar,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 10 月 30 日
Alles bestens für den Zweck.
Ulrich
Ulrich,1 晚行程
Expedia真实住客点评
8/10 很好
2023 年 10 月 30 日
Das Zimmer war nicht sauber geputzt. Es hatte beim Fenster viele kleine Insekten. Personal sehr freundlich und zuvorkommend.
Sandra
Sandra,1 晚家庭旅行
Ebookers真实住客点评
8/10 很好
2023 年 10 月 29 日
Quiet area, clean rooms. It would be much nicer if there was a coffee maker and a fridge in the rooms.
Otherwise very good for a long layover.
Very close to the airport with easy commute.