We had a pretty good stay but there are a few things that could have definitely been better. We stayed for 2 days and we anticipated room service coming to empty our trash and make the beds, replenish fhe towels, etc. When we got back that evening they had not been there and the front desk didn’t seem too bothered to help amend that. The pool was also WILD with a large group of unsupervised tweens that took over the pool and literally flooded the lobby. The main reason we switched from one hotel to this one was so our young children could swim. And we were not able to get in each night until 10:30 PM.
Alicia
2 晚家庭旅行
10/10
Ashley
1 晚行程
10/10
Had to travel to have heart surgery at the hospital near there and decided to stay at this hotel, from the moment we checked in we were greeted with a smile even though the system was down at that moment but the lady ended up getting us checked in without a wait. I ended up checking out before surgery and i had to end up staying a few extra nights due to some complications and i talked to the same lady i had the first night and she was very accommodating to my needs and let me have a first floor room that was easier access for me to walk to. Thank you so much for the great experience and stay, i will definitely be coming back again. I wish i would have gotten her name but hopefully she will be there again next time but truly the whole staff from the cleaning ladies to other team members made it a great stay.
Ashley
1 晚家庭旅行
10/10
Laurie
1 晚行程
10/10
Carolee
1 晚行程
10/10
Morgan
1 晚行程
8/10
Harold
6 晚行程
10/10
Loved it
Steve
1 晚浪漫旅行
10/10
Easy to get into the car park and easy to find.
Karin
1 晚行程
8/10
Very clean.
Sofa bed did not have any sheets or blankets on it, went to front desk...NO BLANKETS available. Came down later to get an iron, because there was not one in the room. Said one should be in the room; they didn't have any at the desk. Asked if she could grab one from an empty room. She stared at me and said "no". Very frustrating after no blanket then no iron. Booked at a nice hotel for a reason...
Tara
1 晚商务旅行
10/10
Anthony
1 晚行程
10/10
Rodney
2 晚行程
4/10
The hotel is decent enough, but staff aren't properly trained on how to do their jobs. We had to get out key cards recoded on the 2nd and 3rd days of our stay (and the front desk person failed to ask for identification to confirm the room number - a huge safety risk) and we received proper housekeeping on only 2 of the 5 days during which we stayed there. Overland Park has many similar hotel options - I would avoid choosing this one.
Alexander
5 晚浪漫旅行
6/10
The room was spacious and good. The by the bathroom needed cleaned as you could tell the cleaning staff did well with most of it but missed some things that were smeared on the wall. Large disappointment with the pool not cared for. My child was planning to swim with his cousins and the pool was green and had a foul odor in the pool room.