I was told the elevator was out of service, the room I booked was on the 3rd floor only,...switched my smaller room to 1st floor without compensation...room was filthy, bed not made, trash can overflowing, returned to front desk to be given a 2nd room that had a horrible odor so I sprayed disinfectant Lysol...when I opened the closet the smell was even stronger...someone has urinated in two towels, folded them up, and placed them on the top rack...I removed them with a trash can liner and took them to the front desk...I will NEVER stay there again...This property has changed and gives Sonesta a bad reputation!!! NEVER AGAIN!!!