They can’t even provide extra blankets or pillow .
Michelle
1 晚家庭旅行
6/10
richard
1 晚行程
8/10
Checked in an hour ago. Tv wouldnt work so maintenance was called.
Drawers wont stay in.
Lynne
1 晚行程
2/10
Unfortunately when I came to check in at 10pm they had a brand new employee working who had no idea how to check someone in , never mind someone who was using a third party booking. The clerk was nice and tried to be friendly but when they are having to spend the entire check in texting someone to “help” them and 45 min later you finally get the keys.
During this check in process I was told numerous times that my prepaid card was declining and that I wasn’t going to get my room because the card that was sent hotels.com just didn’t work . Finally when who ever the clerk was texting to figured out what to do on there side she text him and told him they got it figured out. I was finally able to check in it my room 45 min laters . When I got to my room the keys he’d had givin me didn’t work so I had to go back and get keys made again . All in all my check in was horrible.
The rooms are clean and uncluttered, but the bed was extremely uncomfortable and all I did was toss and turn all night.
Eugenia
1 晚行程
6/10
Brandy
7 晚商务旅行
2/10
真实旅客
2 晚家庭旅行
2/10
Had a reservation for two rooms went to check in only to find a note on the door with a number to call for assistance. After a few tries no one answered and ended up having to hunt down another hotel, but what what really gets me is after looking at my email i found that they checked me in and charged me for the rooms. STAY AWAY
Enrique
1 晚家庭旅行
2/10
Dave
1 晚行程
10/10
It was clean and comfortabke
marian
1 晚行程
2/10
Wyn
1 晚行程
2/10
Chet
5 晚行程
2/10
Jason
1 晚行程
2/10
Tara
1 晚行程
2/10
Was disappointed when there was no pool. They had a safety hazard in our room and had a 2x4 sticking out from the bed. 2 of us got hurry after hitting it with our leg because you couldn't see it sticking out under the bedding. My 73 yr old mother almost fell after hitting the board.
真实旅客
2 晚家庭旅行
8/10
Andrew
1 晚行程
2/10
Mark
1 晚行程
2/10
Bed bug bites in the two rooms we stayed in. 9 welts on head and neck, 33 on arms, 30 on legs, but and back.
Never experienced anything like that before.
John
3 晚行程
10/10
George
1 晚行程
6/10
Michael
5 晚行程
6/10
Room was spacious and very clean. Appears rooms were recently painted. No blankets on beds, just sheets, but requested blankets. Pool was being renovated so it was closed. Chose this hotel because it has a pool for our kids. Would be nice if this was advertised on Expedia, hotel website and posted when you check in so families are aware or can choose other options. Simple, but good continental breakfast.
Nathan
1 晚家庭旅行
2/10
Nicholas
1 晚行程
2/10
Hôtel was under construction, was not posted on any sites saying so. Pool was empty. Tv did not work. Could hear next door. It cost $200 for one night. This type of hotel should be condemned.
Kristin
1 晚家庭旅行
4/10
Property is under renovation .pool and spa were empty and not as advertised. Bed was cheap and uncomfortable with a topper. No sound barrier between 1st and second floor, so awake many times in the night as upstairs people walked. Coke and water machine out of order. Etc etc. Maybe next year it will be ready
Pamela
1 晚结伴旅行
4/10
Couch was falling apart, leaving black flakes all over the room. Hide-a-bed unsupportive, Our 9 year old was sleeping with feet above his head. Had to sleep on the floor. Fridge did not work, never got below room temp. There was no pool or hot tub even though it was advertised that there was a pool and hot tub.