4/10
We really appreciated the kind and welcoming staff at check-in, and the room itself was charming—clean, quaint, and in a fantastic location close to great shopping, restaurants, and nightlife. It was a lovely setting for the final night of our 25th anniversary vacation.
However, there were a few aspects of our stay that unfortunately didn’t match our expectations, especially considering the reason we booked this particular property. We noted our early arrival time in advance, but early check-in wasn’t available—and more importantly, there was no formal baggage storage. The staff kindly directed us to leave our luggage in an adjacent restaurant, but it didn’t feel secure and left us uneasy, especially after a long cruise with multiple bags.
Additionally, one of the main reasons we chose this hotel was to use the spa before our travels home. Sadly, we were told it wasn’t available due to the absence of housekeeping at that time. This was a big disappointment, particularly as it was meant to be a relaxing close to our special trip.
While we truly appreciated the warm staff and clean room, we feel a partial refund would be a fair gesture given that some of the key amenities and services we booked for were unavailable. We hope this feedback is helpful, and we would encourage future guests to confirm access to amenities and check-in options ahead of time—especially when arriving early with baggage.
Morris
1 晚行程