Overall may not be that bad, but main disappointment is that the description is somewhat misleading. Basically you will see the ad with "kitchen and kitchenware". But when you come you will be informed that it only for guests that stay for more than a week. And you have nothing, not even simple paper cup to heat a water in microwave and cheapest plastic utensils. Simply nothing. Nothing from what you'd get even in cheapest motel which does advertise itself like one that have a kitchen. So, if you'd be not that smart to buy food first and and expect that you can cook it, you probably will feel scammed... On other hand hotels.com support apologized and even made some compensation. But as for the hotel, be aware of it, and if you expect to have kitchen, lower your expectation.