First off, this property is very underwhelming and does not meet the expectation of what one would have for a Hilton property. The resort is run down. Our room smelled like mold, carpet throughout was in need of replacement. There was black mold in the shower and a rusty air vent above the shower. Corners were dirty and in need of cleaning and painting. Bed was uncomfortable and the pillows provided were dirty and stained. So much, we went to the shopping plaza to buy our own. Still cannot believe Hilton would risk their brand by promoting a property such as this one.
Check in was a nightmare. We booked a unit that had a King and Queen bed, which we thought would be perfect for my husband, me, and our 13 year old daughter. Only to arrive to be told the room was not available and all that was available was a single King room. Very uncomfortable with two adults and one teen sleeping in one King bed for two nights. The manager, RUSS, was very unapologetic shrugged and said I'm sold out, no compensation, no true apology, no offering of an existing property - awful customer service. I will be following up with Hilton to file a formal complaint.
Outside of the dirty hotel and awful customer service, the amenities of the property are nice. The access to pools and shuttles add to the benefits. I would DEFINITELY skip this one. However, there is an adjacent property, the Embassy Suites which appears to be much nicer and offers the same access to amenities which may be worth a try.