I’m extremely upset about my stay and with hotels .com, I was booking my room and signed up for a credit card associated with you. Through your site and after it was complete , it took me back and booked the room . When I arrived my room was not what I wanted , I. Chose a king and when I got to my room it was dual beds . So I talked to Kayla I do believe at the hotel and she refused to re/room me. Told me I needed to contact hotels .com. So I did, and spoke with Braylon who also refused to help me and ended our chat before I was done talking . Which really upset me! So I got to my room to feeling I was in a circus with running going around . At 11. Pm trying to sleep there were slamming doors and yelling going on which the front desk did nothing about , I would like to be compensated for this . I’m without words for how I was treated by hotels.com and by the hotel and the front desk .
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Staff, food, housekeeping was great! Close to all the shops and freeway entrance.
Brenda
Brenda,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Brenda
Brenda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Adriana
Adriana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Absolutely pleased with my stay. Visited and stayed several nights, non-consecutive
Linda
Linda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Nice place
Lori
Lori,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 9 日
The customer service was fabulous!
Dallas
Dallas,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 5 日
andrea
andrea,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 31 日
There was cockroach in the bathroom
Syed g
Syed g,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 27 日
It was good.
Carrie
Carrie,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 20 日
From the get go my stay was excellent; Beautiful rooms.
Tina
Tina,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 12 日
I had my face bitten by bed bugs. I called them to let them know but they never called me back neither they answered my message I sent via Expedia. Staff were super nice. The hotel looked nice.
Francieli
Francieli,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 5 日
I was pleased with the room and staff. Nice breakfast selection and great coffee. Loved the pool area.
Sandra D
Sandra D,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 4 日
We stayed there on my birthday. My wife and i went out to dinner and when we came back they had left a gift bag of goodies and a birthday card signed by all the employees that were working. This really helped make my night. So thoughtful and appreciated.
Todd
Todd,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 1 日
Who charges for parking? Only you
Oziel
Oziel,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
I like this cute, cozy hotel. Brand new, clean. Friendly staff. Great service!
Marvin
Marvin,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 29 日
Hampton Inn Tracy
Kayla was the evening front desk rep. She went above and beyond! Got is a room away from freeway noise, helped us with a TV issue and then she helped us get some things frozen. She was great and should be given accolades and a bonus😎
Cindy
Cindy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Danielle
Danielle,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
Have to pay for parking now
There was an incredibly loud couple that checked in around 1 am, having an argument, and the front desk person immediately moved me to another room. I was grateful since I had a very long drive the next day and needed good sleep.
I am perplexed why they started charging $12.00 a night for parking. Their parking lot has plenty of spaces and Hampton Inns usually don’t charge for parking. They didn’t used to charge for parking, but apparently started to and I wasn’t told that when I checked in and it wasn’t noted on Hotels.com. To charge people to park at a hotel is just ridiculous. It’s just another way to eke out more money from you. As much I liked staying there since there is plenty of dining options. with BJs right next door and you don’t have to drive to grab dinner, I’ll stay at another Hampton Inn location that doesn’t charge for parking.
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Loved the convenience and the great friendly staff.
Pamela
Pamela,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
What would be expected for this level of hotel.
Our room wasn’t ready at time of check in but was ready within 15 min. They were very personable and polite. No reason to not stay here. Thank you.