We expect a free Wi-Fi for our stay. However, the lady reception only gave us 15 min free. When we try to explain our order should have included free Wi-Fi, she gave us another password without explaining. Then, we request for her manager. Then he came out to explain about joining the membership for enjoying free Wi-Fi. We are very disappionted for her services.
Furthermore, if Free Wi-Fi is only gain from membership, why we need to pay extra during our order via Hotel.com.
真实旅客
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Staff were very pleasant. Room was really clean. Check in was easy
Sharon
Sharon,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
Gillian
Gillian,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 1 日
Trina
Trina,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Laurence
Laurence,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 14 日
Nice reception/bar area but air conditioning in room was useless and it’s a very stuffy hotel
Steven
Steven,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 26 日
Very average experience
Not a place I would stay at again. The first room I was given had a strong smell of smoke despite being smoke free hotel. I was then given an executive room on the second floor which was far better. Cleanliness was good but the whole place apart from the breakfast and bar needs updating. Staff is nice and accommodating.
Silvia
Silvia,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 24 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Timothy
Timothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
2 days away at the holiday inn newport south Wales
Enjoyed our stay clean frendly staff good bar and food. Many thanks 😊
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
I had a very comfortable stay at the hotel. Perfect for my preparation to run in the Newport Marathon. The food choices were good and the staff were friendly.
Michael
Michael,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 13 日
Disappointing room
We stayed in a family room, two adults and one child, and there were only two towels and two cups in the room on arrival.
The sofa bed was extremely uncomfortable for my son to attempt to sleep on.
Three of the lamps in the room didn’t work.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Christopher
Christopher,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Convenient for motorway users
Ala
Ala,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Ceri
Ceri,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Hotel review
Peaceful. Friendly staff. Very helpful.
Hemash
Hemash,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
Barry
Barry,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
An older hotel that has had a modern make over. Staff very friendly and helpful, made taxi reservations, opened breakfast early when we had an early departure! Great bar with a good selection of non alcoholic options! Easily accessible from the M4.
Karl
Karl,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Lovely stay
Lovely friendly staff and everything very clean.
tracey
tracey,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Only issue was that I thought I had paid for breakfast!
That said, Emma was a great help.
clive
clive,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Stayed with my child who lived the sky tv, great shower , lovely breakfast , friendly staff, great price and close to the icc which we were visiting so perfect location. Would stay again