They didn’t have a room for me that my puppy could be in. I had already paid for the room so I am waiting on my refund!!!!
Belinda
Belinda,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 1 日
They served coffee in which the desk lady said they’re only allowed to make one thing of coffee. They had 3 packs of oatmeal and that was it. The room had chipped bath tub and the room and hallway smelled like mold and mildew covered in a air freshener
Brenda
Brenda,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 29 日
The booking system lost my reservation and the check in process was very slow - and the information logged in for our stay was not recorded accurately making it difficult for my employee to access her room
Jennie
Jennie,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
John
John,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 28 日
Tammy
Tammy,19 晚行程
Hotels.com真实住客点 评
2/10 很差
2025 年 8 月 8 日
The property canceled my reservation upon check in citing that they were over booked. I had prepaid them directly and they assured me earlier that day that everything was fine with my room. When i showed them that i had prepaid weeks before the trip and that i booked it months ahead of time as well, they DEMANDED that i explain to them why my room would have been overbooked. Worst service ever.
Cather R
Cather R,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 4 日
My other room was booked but canceled on me at the last minute! This one was booked and very easy to get to. Customer service was awesome and friendly at 3am😁. A life saver!!!! Thank you!!!!☺️
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 31 日
Thomas
Thomas,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
Please Refund Me
I booked this hotel at 12:07am i arrived at 5:30am they said i exceeded the check-in time & was considered a NO-SHOW.Tired from driving almost 11hrs & 2to go i booked instead of risking my families life.wish i hadn't. Hotels.com refused to give me a refund & said they would call me back during business hours to talk about a refund.Been a member with them for over 5yrs at least. I wasn't expecting this.No call from anyone besides SPAM call which i answered anyway just in case it was them.Wishful Thinking it wasn't. But my financial institution picked up & i been in business with them for 10++yrs.They gave me the $$ back and insured me that they will look into the matter at hand.Done with Hotels.com didn't wanna start using airBnB because im a [if it's not broke don't fix it]kinda guy.But like i told my X all contracts are meant 2b canceled.
Kamara
Kamara,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 29 日
Room smelled bad, tub was dirty. Ac was not on.
Michelle
Michelle,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
So friendly
michelle
michelle,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 7 月 26 日
Pay attention to checkin window- there isn’t one
We didn’t stay there and I’m waiting for my refund. A late flight and delay in our rental car caused us to arrive super late. Upon arriving manager on site was watching tv and told us we were “kicked out” because we arrived past checkin time even though we were paid. There information does not have checkin hours only after 3pm. Horrible experience
Sonia
Sonia,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
Eric
Eric,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Muy cómodo todo y céntrico ❤️
Marangelis
Marangelis,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Great!
Elliott
Elliott,14 晚行程
Expedia真实住客点评
6/10 好
2025 年 7 月 13 日
Just ok
Air condition did not work well but it was fairly comfortable. The hotel was ok for the price. Would probably not stay there again.
kendra
kendra,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 11 日
No air conditioning in room in 90 degree heat. Entire hotel smelled of mold. Shower was filthy
Ryan
Ryan,2 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 5 日
Aleas
Aleas,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
reservation problem
Booked twin beds through Hotels.com. Got to site , given one king size and desk clerk said no 2-bed rooms available. Said third party app "must have screwed up". Never had this problem before.
Richard
Richard,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
The staff from check-in to janitorial was amazing!!! Every employee encountered deserves 5 stars. The grounds/building itself was not in the best condition. The entrance door to the room looked as if it had been kicked in once upon a time. The tile in the tub was peeling, and the refrigerator could stand some tlc.
Kimberleigh
Kimberleigh,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Friendly staff. Didn’t really need any of the amenities.
One night stay