2/10
I made a reservation for a King bed suite. I sent hotel a message that i would not check in till 10 p.m. when i arrived i went to the counter and had to say "hello" for someone to help me. Hesus came out and he told me my room that i reserved was not available. I asked why? He said the cleaning people didnt clean it. I had reserved the room 2 days prior to my arrival. When i kept questioning him he became upset and angry and at one piint refused to check me in. I asked for the manager and he said he was the manager. He offered to give me corporates phone number. He said he had a room with two beds and wanted me to look at it. I said i didnt need to look at it. He became more angry. Finally he checked me in. He couldnt get the key card machine to work. He mist of tried 50 times or more. He took me to the room and unlocked the door. I still didnt have a room key. This individual has no business in the position he is in. I would like for a company representative to get in touch with me.
真实旅客
1 晚行程
