The housing keeping staff are warm.
However, the staff at the reception counter and the bell boys during check-in and during our stay were not warm and not friendly, not feeling a sense of guests. Same comment on the female staff of the Early Edition Espresso Bar (Men staff are warm).
Besides, my daughter needs to use crutches to walk but no staff helped open the heavy entrance glass door for her when she entered and left the hotel during our 7-day stay.
Unlike our stay in other countries, there are no free late check-out. Every hour of late check out incurs extra charge.
Yuen Wah
Yuen Wah,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2023 年 2 月 6 日
前台一問三不知,早上十點叫清潔房間到下午三點還沒清潔這完全是行政的失敗。
Tin sang
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 31 日
jennifer
jennifer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Luciana O R
Luciana O R,8 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Mohammed
Mohammed,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
LUIS RENATO
LUIS RENATO,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Neal
Neal,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 24 日
nikki
nikki,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Lesley
Lesley,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Margaret
Margaret,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Great location, comfortable
Our stay was great. The room with two queens was a little larger than I expected based on previous NY hotel rooms. It was very comfortable although our view was of a brick wall. The staff was friendly, especially the folks at the Bronze Owl. The room was clean and well-appointed. My only complaints are that there is a daily resort charge that doesn't really come with any real benefit. I would have had the wifi as a Hilton honors member and the "concierge ticket" business is a third party service that actually couldn't get us any discounted tickets or fares at all. That and only one of the two elevators was working so we often just took the stairs rather than waiting. Still, the price overall was good and the location is excellent... just steps from a subway station, LOTS of good food nearby, easy access to many of the top tourist attractions in midtown.
Angela
Angela,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Regine
Regine,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
YEUNSIK
YEUNSIK,5 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
Kun 1 elevator virkede. Aircondition var ustabil. Senge kun 190cm lange. Og værelset kunne ikke låse da vi kom (blev dig fixet hurtigt - god service)
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Dawn
Dawn,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
Juan
Juan,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
David Hao
David Hao,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Had a great time. Clean and well maintained
Muthuselvam
Muthuselvam,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Jeannie
Jeannie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
The room was very small and the bathroom was extremely small. For the price i wouldn't book this hotel again