Ocean view was not the best. Was on the 5th floor and you see the roof of the lobby building, which it’s not a big deal, but does need some cosmetic improvements.
Also the floors in the room was very dirty, I had to wipe down the entire room with wipes just so that we could walk barefoot.
There were two times where we were chasing a large size cockroach around the room, had to move beds to to kill them and noticed so much dust under the beds.
One day had housekeeping come in to make the beds and change towels, but only one bed was made.
My mother who was with me on the trip is currently recovering from a broken arm and it’s almost impossible to sleep on the bed. I researched the hotels website and saw that there was a single sleeper sofa available and offered in other rooms, so I called front desk and told them my situation and was told there was no such thing available and was not given any other options. Mother had to sleep on chair the entire trip.
Was charged over the original price and no explanation of it was given. I would like my money back!. I left the room in better condition that it was given to me as I had to pretty much mop the entire floor with wipes. Also, we did not even used the coffee provided.
On the good side:
Food from restaurant in lobby was pretty good and staff were friendly.
Also, Nikki from the kids activity room was super nice and friendly.
