Everything was great the first 2 nights! We loved it. Pat was wonderful with the kids, the rooms were SO clean and we all had a blast because of the amazing staff!!! We have had a lot of face painting, but this resort's face painter was THE BEST!!! Breakfast was AMAZING!! Activities were great - we loved everything!!!!
I am a bit upset because last night (our last night) I was awake all night long and scared. Around 2:21 am I looked at the clock - the guests next door to us were screaming and yelling at each other and being very loud -- banging against the walls. I secured all of our doors and prayed to God that we would be safe through their fighting, but I knew that they had young kids, so I was overly anxious hoping that their little guys could weather a storm like what kept me up. I contemplated calling the front desk and the police. After an afternoon of pondering what happened, I called the hotel tonight, and first was hung up on. Second, the manager on duty did not care to discuss. It was very clearly a big issue (not only to me - even the breakfast waitresses made it clear how unruly this particular group was - I'm shocked they were awake for breakfast!)
I never would write a negative review about our fun time. But being treated like this when trying to report a SERIOUS situation is not acceptable.