Upon check-in, we were informed the king bed that was reserved was not available. We took a room with two double beds and get to the room, there was no AC running so we turned it on. 1 1/2 hrs later the room temperature had not gotten below 80. Called the front desk and someone came to the room and felt the air conditioner and said it is blowing cold air and the room temperature is acceptable in this room. Being optimistic, we went for a late lunch, and when we returned, the room still had not cooled down. We called the front desk and was informed they have no other rooms available. We went to the front desk, and was told they would check us out, however they would not refund the hotel stay for that night. The customer service was terrible. The room was disgusting and smelt like urine when you walked on the laminate floor if you had socks on, they were black, and if your feet were bare, when you got in the shower, it was a black stream of water. Furthermore, neither the customer service at Choice hotels or anyone from hotels.com could help solve the fact I was charged 107.00 for a room that we could not stay in. The problem is still not resolved and it appears it will not be. I would STRONGLY recommend booking with any hotel in the area except this one. We moved to the Hampton Inn. The feeling of being taking advantage of by a company was real. FYI all Choice hotels are independently owned and the customer service number can not do anything and it must be done by the owner.