I am writing to express some serious concerns that impacted our recent stay.
While in our room, my family and I experienced an inappropriate and hostile interaction from another guest. Someone called our room and aggressively told us to "shut the f*** up." This was followed by loud banging on our wall. At the time, my husband was simply playing with our two young children. If there were any concerns about noise, a respectful approach would have been appreciated.
Additionally, during our time at the pool, my daughter and I were shocked to discover feces on the side of the area near the hot tub. We had been there for nearly two hours and only noticed it shortly before leaving. This raises serious concerns about the pool’s cleanliness and monitoring, particularly for families with small children.