4/10 尚可
2025 年 12 月 16 日
Customer service here is garbage. During our stay the smoke detector started beeping at 2 AM due to a low battery. I tried calling the front desk and of course the phones weren’t working, so I removed it from the wall to get some sleep. Unfortunately, I forgot to reattach it the following morning before check out. Then they gave me a call an hour or 2 after we checked out to inform me that they’re charging me $250 for a “health and safety” violation fee because of the smoke detector. I can understand charging maybe $25 to $50 at most, but $250 is just outright predatory. I shouldn’t even have to remove it from the wall to shut it off in the first place, and if anything I realistically should report them to CalOSHA for not maintaining their smoke detectors. The batteries should have never gone that low to begin with, never mind the phones that weren’t working (which they deny). Now I have to submit a charge dispute with my credit card issuer to deal with the inconvenience. Stay clear from this Day’s Inn. They will just look for any excuse to tack on any ridiculous charge that they can.
Christian
Christian，3 晚家庭旅行
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