The room had lots of trash in it, there was no toilet paper in the room (or in the hotel at all!). I checked out as soon as I found somewhere else to stay.
To be fair, the staff was friendly and they tried to be helpful.
Sarah
Sarah,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 19 日
Beyond Terrible
The halls were disgusting and smelled like urine, my room was occupied and the second room I was given had not been cleaned. I was told by the check in person. I would get a full refund, I still have not received my money back
ALFREDO
ALFREDO,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
Willie
Willie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 11 日
There was roaches in the room and the room had a terrible smell. We were scared to go to bed because of seeing the bugs.
Christina
Christina,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 7 日
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 3 日
there was an AC leak
staff left a large fan in the room 'Odorox"
mold in bathtub
Scott
Scott,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 23 日
The hotel had no toilet paper on property and told me to go buy my own because management had not ordered any.
Stephanie
Stephanie,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 12 日
When I got to my room I went to put my things away and noticed there was no toilet paper in the bathroom. I went to go downstairs and saw a room attendant at the other end of the hallway. I told her my room didn’t have any toilet paper and asked if she had any on her cart. She then told me management had not provided them for toilet paper for several days and there wasn’t any in the building. Having worked in hotels myself, I thought maybe she misunderstood because management would never not provide an essential item in a room, so I went downstairs to the front desk. I waited several minutes and saw the front desk clerk go out the back door in the lobby so I walked around and stopped her and asked if there’s any toilet paper. She said no they don’t have any and I looked at her very confused and asked what I was supposed to do as a guest of the hotel and she told me I need to go buy my own if I wanted some it was probably the worst customer service experience. I’ve had zero empathy zero ability to resolve. Honestly as a former GM that GM should have gone even to Costco and got toilet paper so the guests were not without. Also, had I been told that before I checked in I would’ve gone back out probably and gotten my own, but it was the fact that it was never even mentioned Like it’s an every day occurrence
Stephanie
Stephanie,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 10 日
Stefanny
Stefanny,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
Unfair
I rated all one stars because my room was given away last minute though it was reserved prior leaving in a different state with no where to stay.
Adreanna
Adreanna,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 31 日
Never again
Bathroom door wasn’t even on its hinges. Check in lady was rude.
We stayed on the way to Florida and had reservations at the same place on the way back. In the way back, they didn’t have a room for us. Will never stay at this chain again.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 20 日
William
William,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 9 日
Oscar
Oscar,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 8 日
Room was nice and clean. Wifi would not work for me, and calling down to the desk we could not resolve the issue. There was no shower curtain in my bathroom which made showering a challenge not to cause a huge mess. I asked if they had shampoo or conditioner and they stated they were out.
Stephanie
Stephanie,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 7 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 5 日
Kimberly
Kimberly,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Randi
Randi,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 3 日
Mold on outside lining of fridge. Floor was slippery and dirty. Don’t even supply paper towels.
Allison
Allison,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 2 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 31 日
Have people living there and cops at the place had to pay for the towel and no one at the front desk all time at night no one there to help with anything will not stay there again and no pool hole door unlocked at the front door not good anyone can walk in
Anthony
Anthony,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Room was nice, quiet, cool, clean. No issues at all
Bronson
Bronson,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Kimberly
Kimberly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Wendy
Wendy,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 21 日
Barely anything worked the stove top was rusty. One of the night agents was irrated but still tried to help I guess .the one younger Girl in the morning she was nice. The hall smelled horrible I wont ever stay at an extended stay and for that price it should have been more comfortable and up to date