We chose this location and hotel because of their name brand. Upon check in the front desk informed us there were no rooms available on the upper floors which we requested. We were given a room on the 2nd floor. No one informed us we had to request our room to be cleaned so on the second day we asked the front desk for the service. On day 3 our room was still not cleaned. At 9:30 p.m. I went to speak with personnel at the front desk. He apologized and sent someone at the late hour to clean our room.
Mid week we heard slamming doors, running and screaming at 9:00 p.m.
The bathroom was so small there was 2” between the toilet and the open door. This seemed very dangerous after a shower as you had to try to open the door after drying and squeeze through the opening.
Our room had furniture that had NEVER been cleaned.
The breakfast area where they served food was extremely small and could only accommodate 10 people at a time. Seating was also very dirty. No one came to clean the tables after someone left.
In summary, we will never stay there again. Shame on the Hyatt Corporation that allows the local management to destroy what used to be a good name.
James
James,6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 21 日
Angela
Angela,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Contessia
Contessia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Jennifer
Jennifer,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Thumbs up
Great place, good breakfast options
Suzanna
Suzanna,13 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Govindaraj
Govindaraj,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 5 日
Geraldine
Geraldine,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
It was great. But I wish they had offered more breakfast items.
Mohammad
Mohammad,6 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 30 日
Very bad experience
This was the worst hotel stay I've ever had. Only 1 of 4 elevators was working the entire 4 night stay. For several hours no elevators were working at all and we were on the 12th floor. At 3Am an alarm was set off and everyone had to walk down the stairs to the street. There was absolutely no communication about what happened. No one even told us it was ok to go back inside. When we told the hotel manager about our experience she didn't care. The floors are all dirty and stained. They gave us 1 coffee pod and two towels for 2 people 4 nights and we had to call for more. I would never recommend this hotel to anyone.
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
Disappointed with this from start to finish
I booked 2 rooms for 2 nights that were supposed to be two double beds with a sofa bed. I emailed days before my stay to ask for an adjoining room to which they responded “Absolutely.” When I got to the hotel they gave me a hard time about the adjoining room. The manager tried to give me two rooms on the same floor but not adjoining or even next to each other. They were able to finally give me two rooms together (not adjoining) however one was a single bed with a sofa bed which was not what I originally paid for. The room was smaller and listed at a cheaper price than the double bed. The manger offered me a $20 refund after I declined a complimentary drink at the bar. I booked two double bed rooms which were priced differently as well at the time I booked them online. Same room one for $20 more? The room I was given was listed significantly lower than the double bed room that I initially paid for. I haven’t received any refund from the hotel.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
No room when i arrived
I booked through hotels.com. they gave me an itinerary and an email stating i booked hotel also got a confirmation number. I arrived at the hotel, they said hotel was full. No rooms available and they said they tried to bill my card but the card number was incorrect
I put in correct one, dont know how they can screw that up. The hotel said hotels.com never gave them my email or anything
Was first time i used them and they screwed it up. Never again. Will pass this along to all my friends and family. Horrible service
Karen
Karen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Erin
Erin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Arash
Arash,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
George
George,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
London
London,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Boquitha
Boquitha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Thank you!
Nice experience! Wonderful environment and amazing breakfast!
Jane
Jane,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Good Deal
Nice Hotel, safe area. Elevator Sucks. Breakfast not bad.