We booked a king room with a pullout couch got to the room, no pull out couch. My child had to sleep on the floor. There was no indication that the pool was out of service for maintenance, which devastated my youngest child. The room that I booked said it could sleep 4 people, upon arrival to the room, we discovered only 2 bath towels. There was no bathroom exhaust fan. The A/C unit didn’t work properly and the room was extremely sticky and felt stagnant. In an attempt to call the front desk to see if there was anything that could be done about the lack of beds, I had to go into the hall and find a fire escape plan and call the toll free number on that because there wasn’t a single directory or indication as to how to contact the front desk from the room phone.
Overall, I do NOT recommend this hotel and absolutely will not ever be staying there again.