When checking in the woman at the front desk was nice, cannot remember her name. She left after our check-in. After that each employee we encountered seemed bothered by us for simply asking questions. They were also rude towards my children. The hot water in the bathroom barely worked. Two out of the five of us were able to take a hot shower while staying here.
Cassandra
Cassandra,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Good location
Went to grab something from the breakfast area on Saturday morning (approx 8am) and there was a bunch of things that were out. No waffles, bread, muffins, and multiple other things.
End door didn’t work to come in from parking lot and when I reported it to the front desk because I thought it was a key issue, she told me the scanner at that door doesn’t work and they should have told me that when I checked in.
Hot water Saturday morning but no hot water Sunday morning for my shower. NONE.
The staff was friendly. The room was clean. The housekeeping staff was very friendly and helpful.
Close to base.
Pool but no hot tub.
Real close to walk to Z Bar & Grill which had great food.
The price was great but next trip I will probably pick somewhere else. I really like to take a shower in the morning to start my day.
Renee
Renee,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
Kimberly
Kimberly,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 2 日
Terrible stay
We usually book Holiday Inn express when travelling from Oklahoma to Chicago but this time we took a chance on Quality Inn and it was a fail- when we arrived no one was at front desk- we got to our room finally and unpacked and i noticed a stain on carpet that looked like vOmIT was still in it. Too tired went to bed to wake up and no hot water!! So no shower pissed we went to check out no one at front desk again and finally got someone and asked for managers business card and they did not have one. Over all terrible customer service dirty rooms and we will never stay there again
Deborah
Deborah,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 20 日
Waited at the front desk for check in for 30 minutes before someone came to check us in and then took 30 more minutes to check us in. No hot water in the building for our entire stay and no elevator to haul our luggage to the second floor. Rooms were not clean. Very loud in the evenings when your trying to sleep.
Travis
Travis,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Larry
Larry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Becky
Becky,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 2 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 30 日
Kerry
Kerry,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 28 日
First not cleaned 2 nd room had a smell, heater only worked win turned on but did not stop no matter had to keep turning off to Cool breakfast bar where it said hot items empty waffle iron did have batter but syrup was just about empty toilet paper roll just about empty but no extra roll I have never sent a bad review about anything but was exasperated since such a high rating
william
william,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Clean , property showing wear, poor breakfast
Steve
Steve,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 27 日
Nothing
Blanca
Blanca,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Room was new and very clean, great staff
Diovany
Diovany,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 26 日
Mixed review
It’s was alright to sleep there for 3 nights. However I couldn’t shut the shower off and needed help and the tv wouldn’t turn on by the remote control. Most channels were not available- or you’d get a picture but no sound. If you liked sports you were better off. The breakfast was very good
Kathleen
Kathleen,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 25 日
Prasoon
Prasoon,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Very nice place
Leanna
Leanna,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Stranded in Missouri
We had a great stay! Check-in was smooth. The staff were professional and courteous. We got to know them over the course of our stay as our flight out kept getting canceled and some staff stayed on the premises due to the weather. Our stay was more than doubled. The manager continued to help us extending the stay. She even helped with laundry detergent and fabric softener. Housekeeping was very friendly throughout the stay. They Brought extra supplies as we ran out and brought us fresh towels as needed. We especially enjoyed the hot breakfast. This helped is reduce costs significantly as our stay continued to increase. Eggs, bacon, sausage, waffles as well as biscuits and gravy! The room was clean and spacious. The refrigerator and microwave were both in working order. The only complaint I had was that the pool was not heated. The manager explained that the heater had been knocked out by a power surge roght before Winter storm Blair which was quite understandable. Over all, it was a great stay and i would recommend it highly.
Graham
Graham,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 21 日
The pool was broken which was a disappointment. Then we were going to wash a load of laundry and the change machine didn’t work. Our drain in the shower was VERY slow