The property itself was quite nice, but I don’t think the listing made it clear that this building is apartments rather than a hotel. That in itself would not be a problem if the communication and service was better. There is never anyone at reception. In six days, the only time I saw anyone at the front desk was when they checked me in. They did not respond to my messages, saying my flight was delayed. This was concerning due to info in the listing saying that check-in hours were limited. There is a phone at the reception desk that connects with one of their other properties in the event that guests need help. I phoned twice, to ask about the location of breakfast and the laundry options, and was given incorrect information twice. However, the location is excellent - just 5-10 minute walk to the center of town. The bed was comfortable and the apartment was well furnished. The WiFi was excellent. The housekeeper was immensely helpful to me and really a lovely person. I'd stay here again now that I know how things work. But they desperately need to develop an information manual that is in the room and provides basic information to guests.