Does Playa Esperanza Hotel Tulum offer free cancellation for a full refund?

Yes, Playa Esperanza Hotel Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Playa Esperanza Hotel Tulum ?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Playa Esperanza Hotel Tulum ?

Yes, there's free self parking.

What are the check-in and check-out times at Playa Esperanza Hotel Tulum ?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Check-out time is noon.

What is there to do at Playa Esperanza Hotel Tulum and nearby?

Have fun with nearby activities like fishing, snorkeling, and windsurfing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.

Are there restaurants at or near Playa Esperanza Hotel Tulum ?

Yes, there's an onsite restaurant.

What's the area around Playa Esperanza Hotel Tulum like?

Playa Esperanza Hotel Tulum is a short 13-minute walk from Playa Paraiso and 5 minutes' walk from Las Palmas Public Beach.

Playa Esperanza Hotel Tulum , Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 14, 2025

Excellent

Jorge, 1-night trip

8/10 Very good

Jul 22, 2025

Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby. Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up. While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures

Maika, 4-night trip

10/10 Exceptional

Dec 21, 2024

The location of the property was excellent. The beaches were well taken care of. The staff was very friendly.

Aleks, 2-night trip

10/10 Exceptional

Mar 18, 2025

Excelente

Lorenzo, 3-night trip

10/10 Exceptional

May 7, 2025

I liked it

Zachary, 4-night trip

10/10 Exceptional

Sep 5, 2024

Playa Esperanza have my Heart. It is a beautiful place located in the jungle and beach and it was very quiet and loved every minute staying in the nature. Host were too friendly, kind, helpful and very understanding. I highly recommend this place to get away from all your worries and enjoy your stay with nature.

Nithya, 1-night trip

10/10 Exceptional

Dec 23, 2024

Amazing experience. Will return again, hopefully soon. The staff were extremely helpful and friendly. Armen (Alberto) the front desk concierge, let me borrow his personal scooter to drop a friend off - talk about going above and beyond. The place is a paradise. Only thing is many restaurants and bars close early in this area.

Alberto, 3-night trip

6/10 Good

Nov 27, 2023

The property has a very outdoor cabin feel to it it was decent but not luxury. Its good for a person who likes more of the nature feeling. I personally prefer luxury with a hint of the natural feeling but it was okay.

Latasha, 3-night trip

6/10 Good

Apr 2, 2025

Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.

Nicole, 1-night trip

2/10 Poor

Jan 6, 2025

DO NOT STAY HERE!!!

Extremely poor standard of the room. Room was dirty and not properly cleaned upon arrival nor during the days we stayed there. Poor service from the staff. Spiders and animals in the room. Holes in the furniture. Overall my worst experience from any hotel so we decided to check out early and find a new place to stay. Not worth the money you are paying. The location is absolutely amazing right at a magical beach. But there others hotel in the area, choose them instead! Just be aware that it’s a very quiet place and all restaurants close early.

Hannah, 6-night trip

8/10 Very good

May 14, 2025

Beautiful Beach, Great staff and Decent Rooms

First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.

Jim, 8-night trip

10/10 Exceptional

Jul 24, 2025

This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere. Things to note: You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off. Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs. There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm. There are carts that will take you around the national park to the different sites. This is included in the park fee. Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl. The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it. Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.

Benjamin, 4-night trip

4/10 Fair

Aug 15, 2024

No electricity

Due to the Hurricane, we had to change hotels for the first night. We were told they would be closed on the first day but would accommodate the remainder of our trip. When we arrived, they were still without power. No one notified of this inconvenience. They offered to let us stay, but without electricity. Which meant it would be extremely hot, an abundance of mosquitos and no open restaurants. We had to scramble to find and book another hotel at the last minute. This inconvenience was not reimbursed (taxi, additional hotel, etc.). The lady at Esperanza was very apolegetic and really wanted us to stay, but the conditions were not suitable.

Ebony, 4-night trip

10/10 Exceptional

Jun 17, 2025

The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area

Azzy, 1-night trip

10/10 Exceptional

Jun 13, 2025

Beautiful and quiet

Xiomara, 1-night trip

10/10 Exceptional

May 15, 2025

Hotel com localização privilegiada, à beira-mar, e experiência geral muito boa. Fomos muito bem recebidos e ainda ganhamos um upgrade de quarto, com uma vista maravilhosa — dormir com o som do mar foi um diferencial. Um ponto importante que não é informado aqui no Expedia: é preciso pagar uma taxa para entrar na área da reserva onde o hotel está localizado. Essa informação só aparece após a compra e em letras pequenas, o que pode pegar os hóspedes de surpresa. Quanto ao hotel em si, alguns pontos podem melhorar: • A limpeza do quarto é feita diariamente, mas como ele fica em uma cabana cercada por areia, é inevitável sujar ao entrar e sair — e só limpam novamente no dia seguinte. • O ar-condicionado funciona apenas das 18h às 8h. • O café da manhã tem poucas opções e é cobrado à parte. No geral, a experiência foi positiva e eu voltaria a me hospedar lá.

Victoria, 2-night trip

8/10 Very good

Apr 23, 2025

Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me: My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500). Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place. Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know. The place is rustic AF. AMAZING but rustic. If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you. Get cash and some food BEFORE going through the national protected entryway. No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!! I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.

Mary C, 4-night trip

10/10 Exceptional

Apr 22, 2025

Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe! The views are gorgeous!

Tamara, 1-night trip

10/10 Exceptional

Apr 21, 2025

Todo súper bien

Enrique, 2-night trip

8/10 Very good

Apr 20, 2025

Close to beach A+

Great hotel. Close to beach

Maud, 1-night trip

10/10 Exceptional

Apr 8, 2025

Excelente servicio, instalaciones y atención.

2-night trip

6/10 Good

Mar 25, 2025

The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.

Florentino, 6-night trip

10/10 Exceptional

Mar 9, 2025

Un séjour incroyable

Hôtel Playa Esperanza est un havé de paix une semaine à la Robinson. Notre chambre la Maria Félix avait un balcon dominant la mer avec une incroyable vue. Nous avons adoré marcher pieds nus partout! Le personnel de l’hôtel surtout à la réception est d’une super gentillesse. Le parc du jaguar par contre est une sorte de prison doré ! 415 pesos par personne pour y rentrer plus fouille du véhicule et à chaque passage 60 pesos par personne! Autour de l’hôtel seulement 2 restaurants et impossible de se faire livrer !

CINDY, 6-night trip

10/10 Exceptional

Feb 22, 2025

Solid

Jose Arias, 5-night trip

6/10 Good

Feb 14, 2025

The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.

Daniela, 5-night trip

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