The hotel was clean and the staff were helpful and kind. Nothing was ever complicated. The pool was an extra bonus when we wanted to get away from the beach. There is a coffee shop and pizza shop right next door that was also very helpful. There is an outdoor patio where you can sit in the shade and have a drink or a meal. Overall a great experience. In walking distance to everything. You feel safe. My friend dropped her phone and someone picked it up and we were able to retrieve it the next day. Very honest people. Beware that you need to use purel and keep hands sanitized. It is very easy to get sick with bacterial infection. Two people in our group were sick, but probably linked to swallowing ocean water while surfing. Also my son got stung by a ray. But these are all things that can happen and out of our control. Make sure you have your Hep A and Hep B vaccines, and tetanos shots up to date. There are lots of pharmacies around, but they will sell you almost anything. I got a travel package from my pharmacist before leaving which was helpful. We used almost all of it. Gravol, imodium, pedialyte, cortosol cream, Best be prepared before arriving. I would go back to this hotel and to Sayulita. Was a fun place with lots to see and to do. It was never boring!