Room was great, perfect for our needs.
Bar was good
Breakfast was ok, i remember it being much better. Seemed to struggle to keep up with it
Stuart
Stuart,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Great stay
fantastic service, my daughter had a great 8th bday there. Thanks for making it special.
Gemma
Gemma,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 20 日
Good hotel
The room itself and facilities were good but the service left a lot to be desired. The reception staff were extremely unhelpful, our room wasn’t cleaned despite staying for 2 nights and we had to negotiate with the front of house to get it cleaned. Despite being out all day, when we returned the front desk sent a cleaner up when we were getting ready for dinner and requested we leave the room so they could clean it. It was just a total joke and ruined what was a decent hotel for a short stay. We also requested robes and slippers to go to and from the spa facilities with and they said they didn’t offer these yet we saw multiple guests with them. Really disappointing.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Lawrence
Lawrence,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Candie
Candie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Craig
Craig,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Andrew
Andrew,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
4 night business trip
Air conditioning is hit and miss depending on the room you are staying in, only 1 lift working currently and staircases between floors poorly signed
Neil
Neil,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 8 日
Obianuju
Obianuju,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 8 日
Terrible stay
Air con was not working. Called the staff to fix it but they never came to have a look. Room temperature was 26 degrees, couldn’t sleep for all night, soaking in sweat. Really dissappointed
Ihsan
Ihsan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Natalie
Natalie,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
dale
dale,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Abiodun
Abiodun,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Family of 4 2 day stay
Nabeela
Nabeela,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 25 日
Check in on arrival fine, room was okay but cleanliness standard should have been better, red stains on carpet, telephone very dirty and not clean, AC not working and required a room change but again not able to reset the temperature. Beds were comfortable and clean shower
Kulveer
Kulveer,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Joshua
Joshua,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 21 日
The first room 521 had a leaking ceiling and second room air con was faulty and kept turning to high fab at 28 degrees so it was like a sauna. We were offered a fan bit fan did not blow out cold air snd was faulty. Evie the manager was made aware and replied at 3am.
Satwinder
Satwinder,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
Always a nice hotel
Maxine
Maxine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Check in was quick and easy but our room key didn’t work which was frustrating having to go back to get that sorted.
The mattress was quite hard and the pillows very flat, just not to our comfort, but everyone’s different. The room was very spacious and clean.
For the standard of the hotel it’s a real shame the coffee available in the room was very low standard instant coffee. Would have expected a small coffee machine in the room, but as they have a paid for coffee machine in reception that seems a money making trade off.
The pool area was great and a very nice addition to the stay.
Ella
Ella,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Good hotel very convenient for M25.
Ian
Ian,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 1 日
Worst 4* I’ve stayed at with no robes could bite ant £12.50 per robe. No room slippers. air conditioning was not working had get fans, pool staff were rude. Children wanted to leave. Had to pay for water £2.50 per small bottle.