Check in was quick and easy but our room key didn’t work which was frustrating having to go back to get that sorted.
The mattress was quite hard and the pillows very flat, just not to our comfort, but everyone’s different. The room was very spacious and clean.
For the standard of the hotel it’s a real shame the coffee available in the room was very low standard instant coffee. Would have expected a small coffee machine in the room, but as they have a paid for coffee machine in reception that seems a money making trade off.
The pool area was great and a very nice addition to the stay.
Ella
1 晚行程
10/10
Good hotel very convenient for M25.
Ian
1 晚商务旅行
2/10
Worst 4* I’ve stayed at with no robes could bite ant £12.50 per robe. No room slippers. air conditioning was not working had get fans, pool staff were rude. Children wanted to leave. Had to pay for water £2.50 per small bottle.
真实旅客
1 晚家庭旅行
10/10
Our stay with 3 children was amazing. The Queen bed room was very spacious, clean and quiet. The children couldn't stop gasping at how great the room was as well as the softness of the pillows and bed. Even though we only stayed for one night to attend a birthday parry in the hotel on the Friday, the experience was top notch and we would be back for sure.
Also, great breakfast that's absolutely worthy of the additional price. There are great full English options. My children don't always enjoy hotel breakfast but they couldn't stop going for more as things like tje scrambled egg was a great noble meal.
Fayemi
1 晚家庭旅行
10/10
Aaron
1 晚行程
10/10
Christopher
1 晚行程
8/10
Christopher
3 晚家庭旅行
10/10
Soheil
2 晚家庭旅行
2/10
Dirty, unprofessional and underwhelming experience not fit for a 4* rating 2* would be more appropriate
Jonathan
2 晚行程
10/10
Andrea
1 晚行程
6/10
Helpful breakfast staffs. The front desk staffs were very helpful as well
Michael
1 晚商务旅行
10/10
Amazing
OLABISI
1 晚家庭旅行
10/10
Bello
2 晚行程
8/10
Andy
1 晚行程
10/10
Andy
1 晚行程
8/10
James Colin
2 晚行程
8/10
Adam
1 晚行程
4/10
I was dissapoint that they had no key cards for a day and a half and if i wanted ti go to my room i had ti wait for someone to let me in, i want some compensation for this inconvenience absolutly shocking
paul
3 晚结伴旅行
8/10
We loved our stay in a deluxe room. Good air conditioning on a hot day and very comfortable and spacious.
Sam
1 晚行程
10/10
Fantastic hotel with great facilities but the best asset was the staff. Amazing customer service.
Mark
1 晚家庭旅行
10/10
Steve
2 晚行程
6/10
Manjit
1 晚行程
6/10
The room door wasnt closing and the wardrobe knob wasnt properly fixed. The room had a very damp smell that wont go away, no extractor. The heating fan regulator was centrally controlled so we couldnt adjust to fan even it was very hot. The carpets are tired, the hotel needs an overhaul