The room door wasnt closing and the wardrobe knob wasnt properly fixed. The room had a very damp smell that wont go away, no extractor. The heating fan regulator was centrally controlled so we couldnt adjust to fan even it was very hot. The carpets are tired, the hotel needs an overhaul
Jummy
Jummy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Babalola
Babalola,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Jon
Jon,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Great customer service
Lovely stay - check in wasn’t great and lacked detail and first day of breakfast wasn’t good missing granola options and anyone to request eggs but Hilton messaged to ask how my stay was going and breakfast was rectified for the following days. They even sorted out my Hilton membership reward that had been missed at check in. That extra touch made a huge difference and alongside a great room, lovely service at the bar in the evening and gym and pool facilities I was really happy.
Rebecca
Rebecca,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Alice
Alice,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 14 日
James
James,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 12 日
No WiFi … loud air con
Checked in ok went to the room the volume on the tv was broken & could not get WiFi on my FireStick. They sent someone up to fix it but he couldn’t so changed room only to find the WiFi wasn’t working in that room ! & when I went to bed I couldn’t turn off the very loud air con ! … very poor
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Staff were professional and friendly, loved every moment we spent there , i would recommend people to try this place
Wilson
Wilson,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 7 日
Poor
I wanted to order room service but couldn’t get hold of anybody after 15 mins of trying the room service number and reception so went down to the bar to order.
After an 45 mins of waiting i rang down only to be told my order had been lost
Heating in the room was old and very difficult to use. Insane down multiple times to get help as room was so hot but again no answer. Was told by reception when I checked out that the heating system is old and needs someone to show how to use it. I said I tried on multiple occasions but there was no answer!!! So I had a very hot and uncomfortable nights sleep.
The sofa in the suite was broken. I laid down on it to watch the tv and put my feet in the arm, and it fell off.
For the money I paid for a suite, very poor condition and very disappointed by the suite
Peter
Peter,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
Jens
Jens,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 3 日
Bradlee
Bradlee,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Olamide
Olamide,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
Colin
Colin,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 29 日
Maden og især serviceniveauet i restauranten om aftenen var usædvanligt dårligt.
Poul-Erik
Poul-Erik,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Declan
Declan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Excellent Service and comfort!
Excellent service, food was ok, hotel was very clean ,and comfortable except for being woken by fire alarm .
Oluwatosin
Oluwatosin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Jordan
Jordan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Great stay.
Lovely stay. Welcoming check-in. Really nice room and toiletries. Great view of the Bridge and not far from Bluewater.
The pool looked nice and the gym was good, clean.