The reception staff were extremely poor. This was the most unpleasant experience during my 5-day stay. My initial expectations for Sapporo were completely ruined by the attitude of the staff at the reception desk. The service was extremely poor. I will never stay at this hotel again. Please be aware of this when planning to visit Japan. 非常差勁的櫃台服務人員,入住5天來最不愉快的事情,原本對札幌市的期待完全被該飯店櫃檯人員的態度影響到,一位矮個子身材胖胖戴眼鏡,留男生型短頭髮的女櫃台人員,及一位男性人員是非常惡劣的服務,這個飯店品牌我再也不會入住,請各位想來日本的旅客注意