I stayed from 4/24 to 4/28 in room 415. On Friday night, I was awakened by loud screams and door slamming from the neighboring room (417) between 1:00 a.m. and 3:00 a.m. I called the front desk, but the situation was not resolved.
The next day, Saturday around 11:00 a.m., I spoke with a Black woman at the front desk and requested to be moved to a different room. She responded that no rooms were available and displayed a poor attitude. She acted as if she disliked her job and dealing with customers.
Additionally, when the maid was cleaning rooms on the fourth floor, she was playing loud music that I could hear from my room.
I will not be returning to this place, and I intend to share my experience online.