We thoroughly enjoyed our stay and plan to make another reservation for a return trip in the future. Though we did not use the pool, we did venture into the pool area and it looked amazing. The view, the service, the entire experience was just so incredible, we did not want to leave. Plus, an added bonus was the ability to leave our luggage onsite after checkout while we could still roam the city before our train departure. Truly amazing and cannot wait to return!
Jessica
Jessica,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Thiago
Thiago,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
Christina
Christina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Location, location, location
Great service, pretty good breakfast though i did wish for a bit more variety. The room (a suite) was clean and ideal for a couple and 1-2 children with more than enough amenities. The indoor pool was also nice. The area felt safe; always lots of people around and is walking distance to many things like shopping with plenty of choices for food.
The only downfall was having one working elevator, so we had to wait and it would usually be full and stopping on multiple floors. However, the other elevator was fixed when we were checking out.
The parking situation gets a little sticky. We opted to leave it with valet using the app SpotHero, which was cheaper than the hotel fee. We just used Uber to get places, which wasn't too expensive thanks to where the hotel is located.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Jeff
Jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Janghwan
Janghwan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
The first night we arrived our room was hot and stinky. We were so tired that we just wanted to sleep so we didn’t say anything. I spoke with Courtney(front desk) the next morning and she was very kind, apologetic and helpful and got my family and I into a different room.
Isaias R
Isaias R,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 8 日
The hotel is very dated the furniture needs to be replaced there is no cushioning left in any of the furniture the pull out couch is unsleepable. The carpet was very dirty overall it needs a full remodel. The best part was the view from our windows.
Abby
Abby,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Jonathan
Jonathan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 6 日
Emily
Emily,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
The elevators were slow and crowded - organ than that great stay
Paul
Paul,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 3 日
Other than a not very friendly staff member at check in and rooms not being ready by check-in the stay was good until we woke up to find a large cockroach in the bathroom. Upon notifying the front desk they immediately sent housekeeping to take care of it while we were out of the room. We could tell someone came into the room but I wasn’t told if they caught and disposed of it or if he went back into hiding. I was offered a bunch of reward points for the incident. The roach appeared on the morning of our check out day or we would have requested to move rooms for the duration of our stay.
chalsea
chalsea,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
We'll be back!
I have never been to a hotel with such a friendly staff! Everyone was warm, welcoming, and so accommodating of our two small kids.
Meghann
Meghann,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
David
David,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Karla
Karla,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 29 日
Overall, the property was in a great location & was clean. Whenever a problem arose, the staff were quick to fix it. The breakfast service staff were friendly and helpful every morning. It was a great start to each day. I would staff here again with my family.
Lauren
Lauren,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Nice location in the heart of Chicago downtown.
Very happy we stayed at this location. We were right in the center of the city. Joy, Kay and the entire team were friendly and welcoming. Breakfast was a bonus. The only downside was the elevator situation. It’s extremely busy and you can wait at least 10 minutes. In the evening around 5-7pm you are waiting in a line on the street level to get an elevator to go up to your room. It was a nice facility and would recommend this hotel and location.