My issue with the hotel had nothing to do with staff. They were pleasant and helpful. The problem is the building.
Beyond needing a bit of updating there are mechanical issues.
We were put on the second floor when we first arrived. The air conditioning was not working, and while you could get hot(ish) water you could not get cold. After being told there was an issue on the 2nd floor with the AC, we were moved to a room that was supposed to work. It did not. So after more wrangling, we were moved to the 9th floor. The AC up there worked great. But again, no cold water, and the water pressure was not great. Since it was a short trip, and really the only time I wanted cold water was to brush my teeth, I let it go. It's a great location, and the breakfast I had there was good. Just a few things that need fixing and updating.