On June 16-17, there were heavy water leaking from the ac in the midnights. The staff who came didn’t apologise. He gave us towels on the floor and left immediately. I met the manager next day he apologised but yet I didn’t receive any compensation in return of the disturb of sleep during midnight and my luggages belongings got wet. Because I booked the stay through Expedia, I couldn’t get any compensation even though the hotel manager said the hotel should refund me. I’m not asking for full refund. But at least I should have received some compensation. I think misinformation was shared to Expedia from hotel because they told Expedia that they offered free drinks to me after knowing the issue. Indeed I didn’t even get a bottle of water. Very disappointing crisis management
I really enjoy a great time while staying in this hotel. Good location, nice breakfast and clean room. I fully recommend this hotel. If I have change to travel to Florence, C-hotels will be my first choice.
Jenchieh
Jenchieh,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 5 月 19 日
Front desk staff Nicholas is very helpful!
YIJUNG
YIJUNG,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 5 月 10 日
Great Location, checking in was fast
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2019 年 5 月 8 日
Tidy, clean, closed to Firenze S.M.N. railway station. Nice and pretty staff. The bed is big and comfortable.
Great Location right next to the bus and train station, and very clean hotel! However, we visited during end of February. No A/C available during winter time, we had our window open for fresh air before we sleep and still feels hot and stuffy.
KUNG CHIEH
KUNG CHIEH,2 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2018 年 12 月 8 日
If you don't mind drama in your trip
Location is great, staff is friendly, that's probably the only good things I can say about the hotel. The rest are just amazing drama.
* I can hear guests next door peeing
*The key card didn't work after I return to my room twice. It happened for the first day and second day of my stay. I had to get to the front desk to change the card.
*And the cleaning staff (i can only assume it wasn't burglar..) tried to get into my room him/herself two days in a row without my permission (i don't understand Italian). The first time it didn't work out probably because of the stupid key card issue that turned out to be of my bebefit. And the second time it was while I was taking a dump on the toilet... That's way too much drama...
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2018 年 10 月 21 日
真实旅客
6 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 10 月 1 日
good location, close to train station and Metro. Good restaurants nearby.
Kin Lung
Kin Lung,3 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 7 月 7 日
Excellent location nearby Firenze SMN station
If u want to go to the outlet, the shuttle bus terminal is the nearby of this hotel