Improperly charged for a cancelled stay; difficult
I was charged for May 24 at a hotel in Kansas City, but I had cancelled that reservation over 27 hours before check-in and had until 6 p.m. on May 24 to cancel without being charged. It took too many calls and emails with Hotels.com and other agencies until Hotels finally refunded the improper charge. I will be very hesitant to book with Hotels.com in the future.
Gary
Gary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 14 日
No plug for the tub and no lil bottlesof shampoo and conditioner. Also only 1 bar of soap. So i couldnt really take a shower or bath
Kellie
Kellie,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
Not many towels in the bathroom but over all was okay
Leondria
Leondria,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
Uncertainty
Outside is sketchy and uncomfortable beds but staff is friendly.
Kayla
Kayla,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 19 日
Donald
Donald,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 18 日
The Tv stopping working they said they were rebooting it and it never worked again
Kathy
Kathy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 21 日
Someone tried to break into our room and when we called the office about it they insisted nobody was on our floor OR in our room. So bad recordkeeping at the very least.
Stellen
Stellen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Micterius
Micterius,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
Housekeeping is very sketchy
Dean R
Dean R,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Dean R
Dean R,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Barb
Barb,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 9 日
Leslie
Leslie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 28 日
edward r
edward r,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 24 日
Not happy at all not that they care
They had cockroaches lots of cockroaches in this room, and when I left, and I tried to ring the room to get a hold of my boyfriend inside the room, they tried to tell me they tried to patch me through to their room, and he was not answering, but they don’t even have a phone in that room come to find out so they’re a bunch of liars
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 3 日
It was ok it could better need new blankets every time I get under I start to itch