Most Staff tried to be helpful.
Felt price was extremely unfair due to the under construction atmosphere.
Sadly not up to the Sofitel standards of yesteryear.
Carrie
Carrie,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
GianCarlo
GianCarlo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Elise
Elise,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Aliya
Aliya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Rod
Rod,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 15 日
Alisa
Alisa,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
We went here for a family vacation for 5 days and our kids age 11 & 14 States in
Hanna
Hanna,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Boa localização é bom custo benefício
Gean
Gean,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
taenam
taenam,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Same Great Sofitel but No Lobby
I have stayed at the Sofitel so many times and truly love the location and all of the perks of this hotel. This time was a bit different though---folks should know that their lobby is under construction right now--big time---to get into the hotel is basically just this little alley through the hotel with walls up where the lobby would be. I did not hear any construction noise but the lobby is non-existent We arrived early and needed to check our bags---apparently the room where they check bags was completely full so he just put our bags by the door and gave us tickets---this concerned me as anyone could distract him and just pick up our bags---one of which had my laptop in it--so I did decide to take my backpack with me and I was super glad I did because 6 hours later when we came back there was nobody there with the bags---we waited for like 5 minutes and then just grabbed our bags and went to our room-- but I was really glad I had not left my backpack there! We were able to take our bags and could have taken any bag we wanted with nobody there. It was all fine but just concerning. Other than that the beds are so comfortable---you can't beat this location---we did have coffee in our room every morning and the loveliest lady would bring it in for us....the staff is the BEST truly---you get the royal treatment there---love it so much and totally will stay there again when I come to the city to see shows.
Terri
Terri,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
CARLOS
CARLOS,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
EXCELENTE SERVICIO AL CLIENTE
Oniel
Oniel,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 11 日
The best hotel in New York. Proximity is incredible. A bit dated but the cleanliness is 10/10!
Kyle
Kyle,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 9 日
I have stayed the Sofitel many times. This time however the lobby was under construction and there was no where to sit downstairs. I was not told when I booked the rooms that the hotel would be under construction. The price of the room was higher than last time I stayed and I thought it should have been discounted since the hotel was under rennovation. I brought another couple with us and they were disappointed by the hotel's appearance. This was the first time they stayed there.
Robert
Robert,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 9 日
The staff were very well trained , friendly and courteous and I appreciate that ! The sheets and towels are high quality and the bathroom was spacious and provided nice amenities . The carpet in my room was very worn and stained however , which gave me an ick feeling I don’t expect in a hotel billed as “ luxury.” I would have appreciated a coffeemaker in the room as well. They are doing renovation on the lobby level so obviously that changed my experience and I wish I would have known because i would have chosen the Algonquin down the street for this trip ! I chose Sofitel because I wanted something a bit more special and was disappointed it was just average for the 600$+ a night we paid .
leslie
leslie,2 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Erin schneider
Erin schneider,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Solid Hotel
Great location. Very nice room. Unfortunately, the lobby is under renovation so there are no dining or drinking options.
Jonathan
Jonathan,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Accommodating and friendly staff. Our room was clean and spacious. Only complaint is the gym was a bit small
Elizabeth
Elizabeth,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 26 日
Huge disappointment...
This hotel had some sort of "computer issue" that had them suddenly overbooked. Without any prior notice before arriving, we were downgraded during check-in from our beautiful large suite to a small standard room. We had to ask multiple times for the new rate we would be paying, since the room we were in was much less expensive than the one we had pre-paid for. Finally got that sorted after much effort on our part. Had to have maintenance come up to repair the air conditioning on our 2nd night. Overall not impressed with this hotel. We have stayed here before, but will most definitely choose a different hotel next time we are in NY.
Charles
Charles,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 23 日
3,5 Estrelas no máximo
Hotel bem localizado, mas com manutenção a desejar. muito antigo e um pouco mal cuidado. Staff sem sinpatia. não merece ser classificado como 5 estrelas.