It's great experience to stay here for 6 nights. The room has good night view for Seattle downtown. The service at club lounge is also great at day and night. House keeping service keeps my room clear and is also impressed to me.
And the location is also nice to me, I can walk to Pike Market and even waterfront area and it's very far from Sheraton. West Lake metro station is also near to Sheraton, it's very convenient to take subway to other place like Space Needle and University of Washington.
Chun-Han
Chun-Han,6 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 7 月 30 日
Terrible experience, not worth it
A four-star hotel with outdated facilities. You have to wait 15 minutes to take the elevator. The room is filled with foot odor. The bathroom shower faucet is always leaking. The parking fee is $65 per night. I can only say that this is terrible and I will not come back.
The check in was easy. The room very clean. You can park across the street at Washington Athletic Club for $40 per day, cheaper than hotel parking. Can walk to numerous restaurants.
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 25 日
Worse experience ever!
We had stayed at the Grand Sheraton of Seattle last year 2024 for Sakura con and we were looking forward to a great stay, but that's not what happened for us. Check in was a hassle with the app not working and my wife not allowed to check-in while I set up as a vendor at the convention. Our room was right by the elevators and guests partying until 2am in the hall. But the worst part was the 2 hour wait for room service that never showed up, even after we called the front desk twice. They said they never received it, then the kitchens said oops we saw it and forgot. The beds were terrible and the shower handle was broken. This is NOT what I expected from a top hotel in Seattle, and not what we experienced last year. Only the porter for our luggage was nice, otherwise the staff was unapologetic and rude. We will be staying somewhere else next year!
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Colton
Colton,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Becky
Becky,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Stefan
Stefan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Ok
Clean hotel, but air is so dry my nose got all stuffy in reaction. The beds are hard as rocks. Clean, smells clean, updated, tons of amenity otherwise. Just need better signage for pools, and PLEASE get better mattresses
Victoria
Victoria,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Stefan
Stefan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Doris
Doris,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Timothy
Timothy,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 23 日
Staff needs better attention to detail
For an upscale hotel this was rather disappointing. We reserved the room for 4 people, yet they only put 3 towels & 2 paper coffee cups & 2 plastic water cups. A hotel of this level should have real cups not just for class but sustainability as well. A pillow menu was advertised but not available. We opted for the discover Seattle option that was supposed to include free wifi but it did not. Our bathroom had the shampoo & conditioner bottles attached to the shower wall but the conditioner was completely out & you could tell where the body wash bottle was supposed to be but it was missing. The hand soap & toilet paper upon checking in was also almost completely out. The hair dryer plug in was also busted so that was not usable.
Kaitlyn
Kaitlyn,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Sandra
Sandra,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Clean, comfortable and convenient
We enjoyed our 2 night stay. The location is convenient for shopping, Pike Place and the Monorail to the Space Needle etc. We went to a Kraken game and it was so easy to grab the Monorail there and back. The hotel is clean and comfortable and the staff was friendly and helpful. This is our go to hotel for downtown Seattle.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
Great location and friendly staff. Parking is expensive, our tub didn’t drain properly and the toilet lever would get stuck. The food at alder and ash was alright. Overall a good spot
Sophie
Sophie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Elyssa
Elyssa,3 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 8 日
Expensive
Mandatory "destination" fee of $28 per day. Gives free internet/$25 free Starbucks. (Cannot be removed from the booking)
Internet costs $15 for browsing or $25 to watch YouTube.
Prices on everything are generally much higher than other nearby hotels.
The "bathtub" was like 30cm tall, way to small to use as a bathtub.