Avoid this place.
My family and I came from Jacksonville to Orlando to stay here for one week. From the very beginning at check-in, the front desk receptionist (Toyota) was extremely rude and disrespectful.
The biggest issue started immediately: for five days, we did not have the freedom to properly enter and exit our room. The door would not lock. We were forced to leave it partially closed because it would not secure properly.
Our personal belongings had to stay in the car because we were afraid someone could enter the room and steal our items. Staff came multiple times attempting to fix the door, but they never resolved the issue.
For five days, we were unable to safely leave the room to go to the grocery store or anywhere else without worrying about our belongings.
When I asked for a different room, they said none were available. When I requested a refund so I could relocate my family to another hotel, they dismissed the request and responded sarcastically: “If you want, you can check out now.”
We had just checked in.
This was extremely frustrating and unprofessional.
If you value safety and basic respect, I do not recommend staying here.
