2/10 很差
2025 年 7 月 25 日
Horrible experience
I booked my hotel through hotels.com. I booked a room where I could pay at the property. I get an email at 2 o’clock in the morning because I hadn’t made it there yet because I didn’t get off work till late and drove 4 1/half hours to the hotel Only to get an email telling me that my reservations have been canceled because they tried to run my card at 12 and run my card at 2 AM when I was supposed to pay when I got to the property so I don’t understand why you have the option to pay when you get to the property if the hotel is gonna go ahead and try to run your card. I keep my card locked so unfortunately I will never be using hotels.com again! Amanda was the night clerk. When I called she told me what her manager told her to do so I said I was to pay when I got there and she said I did what my manager told me to do & hung up on me & didn’t answer when I called back. I’m 4 hours away from home & my room was cacncled. Why have the option to pay on arrival? I keep my card locked. That’s why my card declined they shouldn’t have been trying to run my card if I am a pay on arrival quest. I am so angry about this and will never stay at a Baymont inn or use hotels.com. When I called Hotels.com customer service I was on the phone with Ivan for over 45 minutes and still didn’t get any help. By this time it’s 3M and I’m 4 hours away from home and no hotel to sleep in.
Jennifer
Jennifer,1 晚行程
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