Staff were so friendly and helpful. Castle grounds were nice. Castle itself was nice as well. There is currently scaffolding covering one side. There was a wedding there so we couldn't go into the library cuz it was reserved for them.
真实旅客
1 晚行程
6/10
We arrived at 11pm and were told we booked a room in Castle Rock not the main Castle. Finding Castle Rock in the dark with no signs or street lights was a nightmare. When we managed to find Castle Rock, it looked like a deserted house from a horror movie. Pitch black with no lights on anywhere. We eventually came back to the main castle and decided to upgrade to stay in the Castle, there was no one at the front desk, we used the walkie-talkie at the front desk, still nothing. After almost 15mins, someone came to the front desk.
It’s one of the worst experiences had.
真实旅客
1 晚行程
10/10
真实旅客
2 晚行程
4/10
Patrick
1 晚家庭旅行
4/10
Joli château dans cadre agréable mais personnel très froid ! Sentiment général décevant !
Nathalie
1 晚行程
8/10
Shani
2 晚行程
10/10
Hirokazu
1 晚行程
4/10
Building work ongoing. Noise at 8am not good for the price. Most unsatisfactory
John
1 晚行程
10/10
Nicholas
1 晚行程
8/10
David sloan
1 晚行程
6/10
The castle is a stunning building from the outside. Once inside, however, you are in a very tired environment. The hotel is in desperate need of some investment/renovation. The food was delicious and elegantly presented. Some of the service was first class while the majority was sub-par. No value for money.
Jason
3 晚行程
10/10
Andrew
1 晚行程
10/10
Godfrey
2 晚行程
10/10
Overall great castle experience!
Ronyard
1 晚结伴旅行
2/10
Sakshi
1 晚行程
4/10
The hotel advertised itself as pet friendly. When we arrived with our dog they told us we would have to stay in the lodge , not the room in the castle I had originally reserved,because they didn’t allow dogs in the castle. Then they gave us an inferior room up 2 flights of stairs that I had to climb with my bad knees. I was extremely disappointed.
penny
3 晚家庭旅行
10/10
We had a superb and enormous tower bedroom in this wonderful old castle, which is full of public areas to read and chill. Hugely atmospheric. Highly recommended.
Neil
1 晚浪漫旅行
10/10
Fantastic evening meal’s
Chris
4 晚浪漫旅行
10/10
Alison
1 晚行程
6/10
We were really disappointed considering the price.
There was not even hand lotion in the bathroom. If you had a bath, you have to stand up to reach the soap, shampoo dispenser.
We had dinner in the dungeon which is expensive. The waiter that initially served us just about dumped everything on the table. The waitress that brought our food was sniffing continuously in your ear whilst dressing the food. We ordered 3 of the same meal. One had so much sauce the food looked like it was in soup. My husbands had quite a lot of sauce and mine had hardly any. We had to ask them to bring some sauce for my husband and I.
真实旅客
1 晚行程
10/10
Jonathan
1 晚行程
8/10
Raquel
3 晚行程
6/10
We are 2 couples who chose this beautiful castle hotel, equidistant between our homes, for 1 night to celebrate our ruby wedding anniversaries.
First impression was favourable, then we were led to our rooms. So disappointed with the basement location &
tired decor. Dungeon dining experience wasnt what we expected having seen different options on the hotel website just 2 nights before arriving. Food was tasty, but scant.
Breakfast was very disorganised. Cold plates for self service cooked food which had ran out & took a while to be replenished. No glasses for fruitjuice. Cafetiere of dreadful bitter decaf coffee & weak tea from a flask were served. Staff training/customer service requires addressing.