Checked in at 11:50pm. Completely aware of deplorable conditions by 12:05. Disgusting, like sleeping in an ashtray. Managers/night managers were impossible to locate, and couldn't care less when apprised of situation the next morning. Property markets itself as a non-smoking hotel. It's even on the welcome screen when turning on the TV. Worst hotel I've ever been at in O.C.
Gary
1 晚家庭旅行
2/10
The assigned room smelled bad but was clean. Front desk came in to verify and switched me to another room. When I pulled down the spread, I noticed that the bottom sheet was used - wrinkled outlining someone’s body on one side of the bed. I slept on top of the bedspread. The shower wall was moldy and I took photos.
Rosemarie
1 晚行程
2/10
I Will never ever again! I was better off sleeping in my car. There is no service. Like one person doing everything and can never be found or reached. The room was gross. This is not because it’s old and run down but because they literally don’t clean anything. You have bring your own toiletries and soap because they provide nothing they say you can ask but asking the one person for something if you reach them they ignore or refuse. They use this hotel to place homeless people so don’t go if your a single mom with kids because it’s not safe! The property refuses to accommodate and you’ll see management respond on this review… but notice the past reviews all same complaints but still not fixed. They don’t care! I wouldn’t have stayed here if it was free let alone pay what was charged! It’s not a hotel it’s a motel and that is giving it high praise it’s more like a homeless shelter and that’s actually probably better. The area is nice and very deceiving once you get to halls Of the facility it’s disgusting. They don’t care they won’t fix it and it’s all trash! Don’t stay here! Ever!
Jackie
2 晚家庭旅行
2/10
I only stayed here one night, luckily for me. I tried to check in at 2:45 (checkin time is 3) and they said it’s not ready, come back at 4. I had plans at 4 so stashed my bag there and came back at 7:30ish.
In both front desk encounters the employees were arguing with “tenants”. My room had the very distinct smell that someone had smoked cigarettes in it recently and also just smelled overall bad.
In the morning I left to get breakfast and was thinking about how this is probably the worst hotel in Irvine. Sure enough, multiple cop cars were there when I got back.
Employees are not friendly or helpful.
Why is there no trash can in the bathroom for an extended stay hotel?
The only good thing about this place is the location.
Aimee
1 晚家庭旅行
4/10
We messaged the hotel a day prior that we will be checking in late definitely past midnight because we were driving after hours from Bay Area. Upon arrival at 3:00am there was no front desk but there was a phone to be used for late check-in. However no one was answering. Another guest needed some assistance and luckily he found a person to help both of us. Hotel bed sheets were dirty and has some stains making it uncomfortable to sleep in, no shampoo conditioner. Next day it said breakfast included but there was nowhere to be found. Then same thing for check out there was no one in the front desk and or at least dropout boxes for keycards. Just has a note to leave the keycards there. No one answering the front desk since no one was there.
真实旅客
1 晚家庭旅行
2/10
I have arrived early to the hotel to see if I can check in early, I was exhausted from a 3am road trip. Walked to the front desk to a man and a female that works arguing aggressively. So first impression is out the door. I could not check in due to hotel being sold out from the night before. I came back at regular check in at 3pm. My room was still not ready, they pushed it to 4-430. So close to canceling and finding a new hotel. Once my room was ready, I checked the room, it was incomplete, towels were missing. It had an odd old smell. Experience is HORRIBLE. I felt discussed and uncomfortable for my short stay. I will never come back to stay with that company. I should have booked a different hotel.
Jamie
1 晚家庭旅行
2/10
真实旅客
1 晚家庭旅行
2/10
Mateo
1 晚行程
4/10
The people next door were very noisy at night than again in the morning too so I only slept a few hour next time I want to stay in the back again
Dorothy
1 晚结伴旅行
8/10
Karolina
1 晚行程
10/10
Shelby
1 晚行程
4/10
Cynthia
2 晚行程
2/10
Dirty, old, briken phone, tv, ,smells, ripped curtians, rusty showers, rude office, not breakfest as mentioned its more of a small snack.
Raquel
1 晚行程
6/10
Shahriar
1 晚行程
8/10
For better or worse, hotel management was limited in presence. Good three night stay, easy check-in and check-out, but nothing of particular remark or complaint.
Samuel
3 晚行程
2/10
Worst hotel I have ever stay at. Bugs In the bathroom. Had to keep asking for towels they said their dryer was down , no excuse.
larry
2 晚家庭旅行
2/10
The room is small and very crowded now with a Little counter that is supposed to be the entire kitchen area now? Never staying there again! I called to complain about the kid running back and forth non stop upstairs and told said I did not want a handicap room because I hate the shower and what they do move me to another room exactly the same with a handicap shower and super loud people upstairs again so I’m not happy with that place at all!
Dorothy
2 晚结伴旅行
2/10
I’ve never stayed at a hotel where I had to request a coffee maker, shampoo, conditioner. I didn’t realize these things were missing until 5 am, and no one was at the front desk. At 6 am there was still no one at the front desk, and a sign stating ‘no coffee’. I had to go to 7-eleven to get all the things I needed.