The room was smaller than I expected. The reclining chair was so close to the A/C unit it blocked the airflow. The bed felt much smaller than a queen, maybe a double bed. The recliner chair was broken, would not recline. A staff member took a pic of the chair and I was told it would be repaired or replaced. I was there 3 weeks, but nothing happened. Guests were loud and one kept putting his personal items on the stairs, sit with them and blocked the use of them. The purpose of ESA was to have a full kitchen, yet the room did NOT have a much a single spoon or fork, or glass or plate. The staff in the office were very warm and kind.